Field Service Engineer – Elevators & Escalators (Global Travel)

KONE; Town of Florida (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Flexible work schedule

Opportunities to learn and grow

Matching 401K

Health and wellness plans for family

Paid holidays and time off

Job summary

KONE is hiring a Service Engineer to support marine vessel elevator and escalator maintenance across regions. You will manage on-site customer communications, perform troubleshooting, and coordinate commissioning and handovers in collaboration with supervisors.

You should hold a bachelor’s degree in Electronics or Electro-Mechanical Engineering or have 7 years of equivalent experience, possess strong problem-solving skills, and be willing to travel up to 50% including time aboard ships.

Qualifications

• 3 years experience debugging PCB assemblies, wiring harnesses and electromechanical systems.
• 3 years reading and interpreting marine elevator diagrams for field support.
• 3 years identifying European elevator spare parts to ensure availability.
• 3 years with motion and closed-loop controls on elevators for on-site troubleshooting.
• 3 years with analog and digital interface control on elevators for on-site troubleshooting.
• 2 years performing annual inspections of European elevators to ensure regulatory compliance.

Responsibilities

• Coordinate on-site customer communication and site safety.
• Resolve complex elevator/escalator issues, including commissioning and troubleshooting.
• Perform initial visits of unknown equipment from competitors or KONE.
• Assist supervisor with installation maintenance handover.
• Report safety-impacting technical issues to the appropriate teams.
• Identify technical gaps and communicate them to the supervisor.
• Provide repair feedback to reduce call-outs; liaise with specialists and the helpdesk.
• Ensure safe working practices per maintenance and safety instructions.
• Plan workload with the service supervisor.
• Contribute to product and safety improvements with feedback to the organization.
• Travel up to 50%, including time aboard ships.

Skills

PCB debugging

Wiring harnesses

Electromechanical systems

Reading diagrams

Elevator spare parts identification

Motion control

Analog/digital interfaces

Annual inspections

Education

Bachelor's degree in Electronics Engineering

Bachelor's degree in Electro-Mechanical Engineering

Job description

KONE is hiring a Service Engineer to support marine vessel elevator and escalator maintenance across regions. You will manage on-site customer communications, perform troubleshooting, and coordinate commissioning and handovers in collaboration with supervisors.

You should hold a bachelor’s degree in Electronics or Electro-Mechanical Engineering or have 7 years of equivalent experience, possess strong problem-solving skills, and be willing to travel up to 50% including time aboard ships.