Service Engineer - Marine

Kone México; Town of Florida (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Flexible work schedule

Opportunities to learn and grow

Matching 401K

Health and wellness plans for family

Paid holidays and time off

Job summary

KONE is hiring a Service Engineer to support marine vessel elevator and escalator maintenance across regions. You will manage on-site customer communications, perform troubleshooting, and coordinate commissioning and handovers in collaboration with supervisors.

You should hold a bachelor’s degree in Electronics or Electro-Mechanical Engineering or have 7 years of equivalent experience, possess strong problem-solving skills, and be willing to travel up to 50% including time aboard ships.

Qualifications

• 3 years experience debugging PCB assemblies, wiring harnesses and electromechanical systems.
• 3 years reading and interpreting marine elevator diagrams for field support.
• 3 years identifying European elevator spare parts to ensure availability.
• 3 years with motion and closed-loop controls on elevators for on-site troubleshooting.
• 3 years with analog and digital interface control on elevators for on-site troubleshooting.
• 2 years performing annual inspections of European elevators to ensure regulatory compliance.

Responsibilities

• Coordinate on-site customer communication and site safety.
• Resolve complex elevator/escalator issues, including commissioning and troubleshooting.
• Perform initial visits of unknown equipment from competitors or KONE.
• Assist supervisor with installation maintenance handover.
• Report safety-impacting technical issues to the appropriate teams.
• Identify technical gaps and communicate them to the supervisor.
• Provide repair feedback to reduce call-outs; liaise with specialists and the helpdesk.
• Ensure safe working practices per maintenance and safety instructions.
• Plan workload with the service supervisor.
• Contribute to product and safety improvements with feedback to the organization.
• Travel up to 50%, including time aboard ships.

Skills

PCB debugging

Wiring harnesses

Electromechanical systems

Reading diagrams

Elevator spare parts identification

Motion control

Analog/digital interfaces

Annual inspections

Education

Bachelor's degree in Electronics Engineering

Bachelor's degree in Electro-Mechanical Engineering

Job description

About KONE

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others. Are you ready to make your next career move to join our team as a Service Engineer?

Key Responsibilities

• Accountable for the end-user's communication with customer on-site marine vessel and the site safety.
• Resolve complex technical issues including commissioning certifications of elevators and escalators and complex troubleshooting by applying the correct analysis procedures.
• Perform first visits of unknown equipment coming from competitors or KONE.
• Responsible for evaluating and assisting the supervisor with the Installation Maintenance handover.
• Communicate new technical issues found with the equipment that could cause potential safety hazards.
• Responsible for actively identifying any technical competence gap caused by new equipment in service (both from competitor and from new equipment) and communicate it to supervisor / technical helpdesk.
• Provide feedback on any repair or adjustment that could reduce call outs and actively communicate with Clinical Specialists, Clinical Analysts and Technical Helpdesk.
• Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
• Responsible for effectively planning workload in conjunction with the service supervisor.
• Contribute to the ongoing improvement of the products, methods and safety by providing feedback to the SM (Service Manager) organization and supervisor.
• Up to 50% international and domestic travel required; this position requires time spent aboard ships at sea.

What you will need to be successful

This position requires a minimum of a bachelor’s degree or foreign equivalent, in Electronics Engineering, Electro-Mechanical Engineering, or a related field, and 3 years of experience in the position offered or in a similar Engineering position. Alternatively, in lieu of a bachelor’s degree, employer will accept, no degree and 7 years of experience in the position offered or in a similar Engineering position. Employer will accept any suitable combination of education, training, or experience. Additionally, a qualified applicant’s experience must include the following:

• (1) 3 years of experience in de-bugging of Printed Circuit Board assemblies, wiring harnesses, electromechanical assemblies and systems;
• (2) 3 years of experience with reading, analyzing, and interpreting technical procedures of marine elevator diagrams in order to provide field support;
• (3) 3 years of experience identifying European elevator supply of spare parts in order to ensure necessary parts are available for necessary elevator maintenance;
• (4) 3 years of experience with motion and closed loop controls on elevators in order to fix complex troubleshoot on-site;
• (5) 3 years of experience with analog and digital interface control on elevators in order to fix complex troubleshooting on-site;
• (6) 2 years of experience with performing annual inspections of European elevators in order to ensure elevators comply with local and country regulations.

Benefits

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• Matching 401K
• Comprehensive health and wellness plans for the entire family
• Paid holidays and paid time off

Our Culture and Diversity

We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe diversity drives innovation. We value your authentic self Collaborative, creative and supportive work environment Passionate about safety, quality and innovation We care about the communities where we live and work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Come share your passion and energy to make a positive impact at KONE for our customers and your career!

At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow.

In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.