Field Service Engineer: Digital Printing & Repairs

Durst Image Technology; Columbus (OH); On-site; USD 65,000 - 95,000; Full time

Job summary

Durst Image Technology US is seeking a Field Service Engineer to install, service, and relocate Durst printers across North America. You will train operators, diagnose issues, and keep customers satisfied while protecting uptime and efficiency.

Candidates should have printing industry experience, solid mechanical skills, and the ability to travel up to 75% (overnight). Strong communication and computer skills are essential, along with a valid driver’s license and a high school diploma.

Qualifications

• Previous experience in printing or related industry.
• Great attitude and eagerness to learn.
• Strong mechanical aptitude and good dexterity.
• Excellent communication and customer service skills.
• Proficient computer skills.
• High school diploma or equivalent.
• Experience or training in some mechanical discipline.
• Willingness to travel up to 75% of the time (or more during training) - USA & Canada travel.
• Valid driver license.
• English proficiency.
• Ability to safely lift up to 50 pounds and push/pull/reach for boxes and parts weighing up to 50 pounds.

Responsibilities

• Provide timely and effective installation of Durst products and services.
• Perform initial operator/maintenance training as required.
• Maximize equipment uptime through timely repair and maintenance to ensure high customer satisfaction.
• Efficiently manage utilization of Durst assets and resources to achieve targeted financial results.
• Communicate with customers, sales and service counterparts in a positive, courteous and professional manner.
• Complete all job-related administrative aspects on time and error free.

Skills

Mechanical aptitude

Dexterity

Excellent communication

Customer service skills

Proficient computer skills

Travel willingness 75%

English proficiency

Education

High school diploma or equivalent

Associates degree or equivalent training

Tools

Multimeters

Hand tools

Test equipment

PC hardware/Software knowledge

Job description

Durst Image Technology US is seeking a Field Service Engineer to install, service, and relocate Durst printers across North America. You will train operators, diagnose issues, and keep customers satisfied while protecting uptime and efficiency.

Candidates should have printing industry experience, solid mechanical skills, and the ability to travel up to 75% (overnight). Strong communication and computer skills are essential, along with a valid driver’s license and a high school diploma.