Field Service Engineer - Digital Printing Equipment

Durst Image Technology US; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Durst Image Technology US is seeking a Field Service Engineer to install, repair, relocate, and support Durst printers across North America. You will ensure high customer satisfaction through timely service, hands-on problem solving, and effective training of operators.

Responsibilities include on-site installations, quick repairs, managing parts and tools, and clear communication with customers, sales and service teams.

Qualifications

• Previous experience in printing or related industry
• Great attitude and eagerness to learn
• Strong mechanical aptitude and good dexterity
• Excellent communication and customer service skills
• Proficient computer skills
• High school diploma or equivalent
• Experience or training within some form of mechanical discipline
• Willingness to travel up to 75% of the time (or more during training) – USA & Canada travel
• Valid driver license
• English proficiency
• Ability to safely lift up to 50 pounds and push/pull boxes and parts up to 50 pounds

Responsibilities

• Provide timely and effective installation of Durst products and services
• Perform effective initial customer operator/maintenance training
• Maximize equipment uptime through timely repair and maintenance
• Efficiently manage utilization of assets and resources to achieve financial results
• Communicate with customers, sales and service counterparts in a positive, courteous and professional manner
• Complete all call reports, part returns, time/expense reporting on time and error free

Skills

Mechanical aptitude

Customer service

Communication

Computer skills

English proficiency

Willingness to travel

Valid driver license

Safety mindedness

Education

High school diploma or equivalent

Tools

Hand tools

Multimeters

Schematics diagrams

Job description

Durst Image Technology US is seeking a Field Service Engineer to install, repair, relocate, and support Durst printers across North America. You will ensure high customer satisfaction through timely service, hands-on problem solving, and effective training of operators.

Responsibilities include on-site installations, quick repairs, managing parts and tools, and clear communication with customers, sales and service teams.