Field Service Engineer: Diagnostics & Installations

F. Hoffmann-La Roche AG; Maryland; Hybrid; USD 56,000 - 104,000; Full time

Job summary

F. Hoffmann-La Roche AG is seeking a field service technician to maintain Roche Diagnostics equipment at customer sites with up to 90% travel, primarily in Maryland/Virginia. The role involves on-site preventive maintenance, installations, and software updates, plus thorough documentation per quality procedures.

A strong emphasis is placed on problem solving and customer satisfaction. Requirements include a high school diploma with 2 years of technical training or a Bachelor’s in a related

Qualifications

• Good written/verbal communication, organization and prioritization skills.
• Knowledge of electronics, electro-mechanical systems, and information technology.
• Knowledge of basic chemistry.
• Effective customer service skills, with a positive attitude and helpful customer interaction.

Responsibilities

• On-site preventative maintenance, installation, and technical updates (TSB’s) on Roche products.
• Diagnose mechanical, hardware, software and system failures using established procedures.
• Document all activity per company quality procedures and update customer records.

Skills

Communication skills

Problem solving

Customer service

Electronics knowledge

IT knowledge

Education

Bachelor’s degree in Biomedical Engineering

Technical school or military training

Job description

F. Hoffmann-La Roche AG is seeking a field service technician to maintain Roche Diagnostics equipment at customer sites with up to 90% travel, primarily in Maryland/Virginia. The role involves on-site preventive maintenance, installations, and software updates, plus thorough documentation per quality procedures.

A strong emphasis is placed on problem solving and customer satisfaction. Requirements include a high school diploma with 2 years of technical training or a Bachelor’s in a related