Field Service Engineer, Diagnostics – 75% Travel

Hologic, Inc.; San Jose (CA); Remote; USD 64,000 - 100,000; Full time

Job summary

Hologic, Inc. is seeking a Field Service Engineer for the Diagnostics division to service molecular diagnostic and cytology equipment across the San Jose, CA area. You will repair, qualify, and maintain instruments at customer sites, with 75% travel and a home-based office setup.

The role requires ASE/BS degree or equivalent, 2–5 years field experience, and strong skills in robotics, pneumatics, and tool usage. Expect 64k–100k USD with bonus eligibility.

Qualifications

• Minimum degree or equivalent field experience.
• Experience interfacing with customers in a field role.
• Knowledge of chemistry, electronics testing tools, and inventory systems.

Responsibilities

• Perform advanced troubleshooting on instruments at territory sites.
• Provide 24/7 coverage within 24 hours of notification.
• Schedule preventive maintenance and unscheduled visits.
• Manage repair parts inventory with supply lines.
• Document repairs in CRM and escalate issues as needed.
• Collaborate with Product Applications to resolve quality issues.
• Ensure instruments meet regulatory and quality standards.

Skills

Field service engineering

Customer interaction

Time management

Robotics experience

Fluidics experience

Pneumatics experience

Driving license

Electronic testing equipment

Inventory systems

CRM software

Education

BS/BA degree or equivalent experience

AA/AS degree considered

Tools

CRM software

Diagnostic instruments

Job description

Hologic, Inc. is seeking a Field Service Engineer for the Diagnostics division to service molecular diagnostic and cytology equipment across the San Jose, CA area. You will repair, qualify, and maintain instruments at customer sites, with 75% travel and a home-based office setup.

The role requires ASE/BS degree or equivalent, 2–5 years field experience, and strong skills in robotics, pneumatics, and tool usage. Expect 64k–100k USD with bonus eligibility.