Field Service Engineer

Hologic; San Jose (CA); Remote; USD 64,000 - 100,000; Full time

Job summary

Hologic, Inc. is seeking a Field Service Engineer for the Diagnostics division to service molecular diagnostic and cytology equipment across the San Jose, CA area. You will repair, qualify, and maintain instruments at customer sites, with 75% travel and a home-based office setup.

The role requires ASE/BS degree or equivalent, 2–5 years field experience, and strong skills in robotics, pneumatics, and tool usage. Expect 64k–100k USD with bonus eligibility.

Qualifications

• Minimum degree or equivalent field experience.
• Experience interfacing with customers in a field role.
• Knowledge of chemistry, electronics testing tools, and inventory systems.

Responsibilities

• Perform advanced troubleshooting on instruments at territory sites.
• Provide 24/7 coverage within 24 hours of notification.
• Schedule preventive maintenance and unscheduled visits.
• Manage repair parts inventory with supply lines.
• Document repairs in CRM and escalate issues as needed.
• Collaborate with Product Applications to resolve quality issues.
• Ensure instruments meet regulatory and quality standards.

Skills

Field service engineering

Customer interaction

Time management

Robotics experience

Fluidics experience

Pneumatics experience

Driving license

Electronic testing equipment

Inventory systems

CRM software

Education

BS/BA degree or equivalent experience

AA/AS degree considered

Tools

CRM software

Diagnostic instruments

Job description

At Hologic, a leader in women's health innovation, we empower people to live healthier lives every day.

Our engineering teams are the driving force behind our business, constantly challenging and innovating our processes. From our field service engineers who minimize customer downtime, to our manufacturing engineers who ensure optimal performance of our laboratories and equipment, we strive for excellence.

Our Field Service Engineers are crucial in delivering top-notch customer service, expertly repairing and maintaining our products on-site.

We are looking for a talented and skilled Field Service Engineer to join our Diagnostics division servicing our molecular diagnostic and cytology equipment across the San Jose, CAarea.

Essential Duties and Responsibilities:

The incumbent may be asked to perform other function-related activities in addition to the below mentioned responsibilities as reasonably required by business needs.

• Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.
• Provides 24/7 coverage to customers within 24 hours of notification.
• Schedules and manages preventive maintenance and unscheduled visits to instrument sites.
• Determines correct inventory levels of repair parts with supply lines.
• Documents repair/ resolution of customer calls in CRM system and escalates issues to management as needed.
• Works with Product Application Engineers to resolve quality issues and advise of issues and developments.
• Keep management advised of issues and developments.
• Ensure instrumentation is in compliance with regulatory requirements and quality control standards.:

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required:

• Must be able to meet customer credentialing requirements
• Working knowledge of chemistry principles and chemical handling techniques.
• Understanding of proper use and operation of electronic testing equipment.
• Knowledge of inventory and procurement systems.
• Ability to interface with internal and/or external customers.
• Time Management Skills
• Strong robotics, fluidics and pneumatics experience preferred.
• Ability to pass a comprehensive background check.
• Possess a valid Driver's License and maintain a clean driving record.

Education:

• BS/BA degree or equivalent experience preferred.
• AA/AS degree and/or practical Military experience considered.

Experience:

• 2 - 5 years related field experience with direct customer interaction, preferably in a laboratory setting.
• This person will work out of a home based office
• Position will require 75% plus travel
• There will be on-call duties
• Overnight stays could be 3 to 4 nights a week
• Live in close proximity to an airport

So why join Hologic?

We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career, one of our talent partners can discuss this in more detail with you.

The annualized base salary range for this role is $64,000 to $100,100 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.

Agency And Third-Party Recruiter Notice

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

Hologic's employees are subject to third-party COVID-19 vaccination requirements, including from customers and governmental entities. Hologic is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for reasonable accommodation based on disability or sincerely-held religious beliefs where it is able to do so without undue hardship to the company.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.