Field Service Engineer - San Jose CA

Hologic; Oregon; Hybrid; USD 64,000 - 100,000; Full time

Job summary

Hologic is seeking a Field Service Engineer to support its Diagnostics division across the San Jose, CA area and surrounding territory. The role emphasizes advanced troubleshooting, on-site repair and preventive maintenance, with 75%+ travel from a home-based office.

You will work with scientists and engineers to ensure regulatory compliance and instrument reliability, providing 24/7 coverage and timely parts management. Ideal candidates have lab experience and strong problem-solving skills.

Qualifications

• BS/BA degree preferred; AA/AS also considered.
• Experience with laboratory service or field service is a plus.
• Ability to travel 75%+ and work from a home-based office.

Responsibilities

• conducts advanced troubleshooting to repair, test and qualify instruments at territory sites.
• Provides 24/7 coverage to customers within 24 hours of notification.
• Schedules preventive maintenance and unscheduled visits to instrument sites.
• Determines correct inventory levels of repair parts.
• Documents repair actions in CRM and escalates issues as needed.
• Collaborates with Product Application Engineers to resolve quality issues.
• Ensures instruments comply with regulatory requirements and quality control standards.

Skills

Customer interaction

Time management

Communication skills

Problem solving

Robotics, fluidics, pneumatics

Driver's license

Team collaboration

Education

BS/BA preferred

AA/AS considered

Tools

Electronic testing equipment

CRM systems

Inventory systems

Job description

At Hologic, a leader in women's health innovation, we empower people to live healthier lives every day.Our engineering teams are the driving force behind our business, constantly challenging and innovating our processes. From our field service engineers who minimize customer downtime, to our manufacturing engineers who ensure optimal performance of our laboratories and equipment, we strive for excellence.Our Field Service Engineers are crucial in delivering top-notch customer service, expertly repairing and maintaining our products on-site.We are looking for a talented and skilled Field Service Engineer to join our Diagnostics division servicing our molecular diagnostic and cytology equipment across the San Jose, CA area.

Essential Duties and Responsibilities:

• Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.
• Provides 24/7 coverage to customers within 24 hours of notification.
• Schedules and manages preventive maintenance and unscheduled visits to instrument sites.
• Determines correct inventory levels of repair parts with supply lines.
• Documents repair/ resolution of customer calls in CRM system and escalates issues to management as needed.
• Works with Product Application Engineers to resolve quality issues and advise of issues and developments.
• Keep management advised of issues and developments.
• Ensure instrumentation is in compliance with regulatory requirements and quality control standards.

Qualifications:

• Must be able to meet customer credentialing requirements
• Working knowledge of chemistry principles and chemical handling techniques.
• Understanding of proper use and operation of electronic testing equipment.
• Knowledge of inventory and procurement systems.
• Ability to interface with internal and/or external customers.
• Solid computer skills.
• Time Management Skills
• Strong robotics, fluidics and pneumatics experience preferred.
• Ability to pass a comprehensive background check.
• Possess a valid Driver's License and maintain a clean driving record.

Education:

• BS/BA degree or equivalent experience preferred.
• AA/AS degree and/or practical Military experience considered.

Experience:

• 2 - 5 years related field experience with direct customer interaction, preferably in a laboratory setting.

Additional Details:

• This person will work out of a home based office
• Position will require 75% plus travel
• There will be on-call duties
• Overnight stays could be 3 to 4 nights a week
• Live in close proximity to an airport

So why join Hologic?

We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career, one of our talent partners can discuss this in more detail with you.

The annualized base salary range for this role is $64,000 to $100,100 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.

Hologic's employees are subject to third-party COVID-19 vaccination requirements, including from customers and governmental entities.

Hologic is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for reasonable accommodation based on disability or sincerely-held religious beliefs where it is able to do so without undue hardship to the company.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.