Desktop Support Engineer_ Detroit, MI

Datum Technologies Group; Detroit (MI); On-site; USD 42,000 - 60,000; Full time

Job summary

Datum Technologies Group seeks an IT operations specialist to deliver broad IT support across office and airport locations in Detroit, MI. The role handles IMAC requests, device and software upgrades, and on-site 7x24x365 support, ensuring asset management accuracy and ticketed service requests are completed.

Responsibilities include relocating IT infrastructure, configuring hardware, troubleshooting, and collaborating with Field Planning and Project Management.

Qualifications

• Basic knowledge of networks, servers and applications (MS Office, Outlook).
• A+ Certification or equivalent experience preferred.
• Must be able to move large equipment (≥30 pounds) regularly.
• On-site and on-call 7x24x365 support responsibilities.
• Must have a valid driver’s license.
• Airline experience is ideal.
• Ability to work well in a team environment.

Responsibilities

• Support IT infrastructure across office environments, reservation centers, and airport locations.
• Install, relocate (IMAC), upgrade devices and software as directed.
• Update asset management systems and verify assets per client policy.
• Troubleshoot hardware and software issues and provide technical support enterprise-wide.
• Coordinate with Field Planning and Project Management, assist with site surveys.
• Perform preventative maintenance on operational devices.
• Install and test operating systems and related software.
• Provide on-site and on-call 7x24x365 support as needed.

Skills

Computer Hardware troubleshooting

Configure install test

Network support

Asset Management

Project Management

Tools

A+ Certification

Job description

Location: Detroit, MI (Local to MI only)

Direct client/ Long term contract

Qualifications:

• Basic Network/server and application knowledge (MS Office, Outlook, etc.).
• Basic knowledge of WiFi and Mobility technologies.
• Troubleshooting skills (hardware/software) and peripheral knowledge. The ideal candidate will have the above plus A+ Certification or equivalent experience. Must be able to move, on a regular basis, large equipment that weighs at least 30 pounds.
• Ability to provide on-site, and on-call 7x24x365 support, as needed.
• Must have valid driver’s license.
• Previous airline experience is ideal.
• Ability to work within a team environment.

Skill Experience Level

• Computer Hardware troubleshooting Mid (3-7 Years)
• Configure install test Mid (3-7 Years)
• Network support Junior (0-3 Years)
• Asset Managment Mid (3-7 Years)
• Project Management Organization Junior (0-3 Years)

Responsibilities:

Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.

• Implementation and support of desktop devices, applications, peripherals, telephone systems, network devices, airline specific equipment (Kiosk, Information Display Systems), updating asset management systems, on-call 7x24x365 support.
• Perform, as specified in the Service Request, the physical relocation of any IT infrastructure devices (PC workstations, peripheral devices, phones, network routers, airport devices, etc.).
• Perform upgrade services (adding to or changing a workgroup computer, workgroup peripheral, or software) as specified in the Service Request.
• Verify the asset in accordance with client policy prior to the move.
• Update asset management systems.
• Troubleshoot and resolve all hardware and software problems supported by Field Operations.
• Communicate with the Field Planning and Project Management organization. Duties may include research, providing input into work orders, and occasional assistance with site surveys.
• Perform preventative maintenance on operational devices.
• Install, customize, maintain, test, and troubleshoot operating systems and other systems software.
• Provide on-site, and on-call 7x24x365 support, as needed.
• Provide technical support, as needed, to the enterprise.
• Configure, install, maintain, test, and troubleshoot hardware systems.