Field Service Engineer – CNC Laser & Turning (Travel)

Job Juncture; Minneapolis (MN); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Medical

Vision

401k with match

Disability insurance

Long/Short-term disability

Holiday and PTO benefits

Job summary

The Field Service Technician will travel to customer sites for commissioning, integration, and to provide problem solving solutions for a leading manufacturer of laser cutting and turning machinery. Strong customer service and clear communication are essential as you document service outcomes and coordinate with internal teams.

Based near Minneapolis, you will support the sales staff, demonstrate software capabilities, and ensure quality service while maintaining OSHA/MIOSHA safety standards.

Qualifications

• Customer service experience preferred.
• Proven ability to communicate clearly with customers and internal teams.
• Strong time management and organizational skills.
• Ability to work as part of a cross-functional team.
• Good problem-solving and troubleshooting abilities.
• Familiarity with MS Office products (Word, Excel, Outlook).

Responsibilities

• Support the sales staff in servicing company equipment at customer sites.
• Provide solutions for service of equipment at customer sites.
• Document all service performed and note future service needs.
• Maintain excellent customer service and customer satisfaction.
• Demonstrate company software capabilities to customers.
• Prepare timesheets, service reports and installation forms promptly.
• Track and report expenses accurately.
• Maintain a safe work environment in line with OSHA/MIOSHA guidelines.
• Communicate with other departments as needed.
• Work overtime as required by workload and customer needs.
• Perform other duties as assigned by management.

Skills

Customer service

Strong communication

Time management

Teamwork

Problem solving

MS Office

Tools

MS Office

Electrical test equipment

Electronic test equipment

Job description

The Field Service Technician will travel to customer sites for commissioning, integration, and to provide problem solving solutions for a leading manufacturer of laser cutting and turning machinery. Strong customer service and clear communication are essential as you document service outcomes and coordinate with internal teams.

Based near Minneapolis, you will support the sales staff, demonstrate software capabilities, and ensure quality service while maintaining OSHA/MIOSHA safety standards.