Field Service Engineer – Biotech Robotics (50-75% Travel)

Bruker; Jacksonville (FL); On-site; USD 81,000 - 130,000; Full time

Benefits offered by this job

401(k) matching

Employee stock purchase plan

Medical and dental plans

Life insurance

Short-term disability

Long-term disability

Employee assistance program

Paid vacation

Sick time and holidays

Job summary

Bruker is seeking a Field Service Engineer to install, maintain, and repair analytical instruments across customer sites in the US. The role emphasizes strong customer communication, documentation, and field collaboration to maximize uptime.

The candidate should have a B.S. degree with several years of field service experience, familiarity with fluorescence microscopy and robotics, and knowledge of genetic analysis techniques. Travel is extensive, and compliance with safety standards is required.

Qualifications

• Experience in field service for FSE instruments is required.
• Familiarity with fluorescence microscopy and robotic systems is preferred.
• Knowledge of genetic analysis techniques (DNA microarrays, gene expression, NGS/WGS, qPCR) is a plus.
• Experience in a QSR-certified environment is advantageous.

Responsibilities

• Install new equipment, perform preventive maintenance, and complete emergency repairs with documentation.
• Communicate with customers to instill confidence in services and capabilities.
• Provide feedback to improve system reliability and uptime.
• Support field applications to maximize equipment uptime and customer satisfaction.
• Contribute to quality process improvements and safety standards.

Skills

Fluorescence microscopy

Robotic systems

General genetic analysis techniques

Education

B.S. degree with 3-5 years field service experience

Job description

Bruker is seeking a Field Service Engineer to install, maintain, and repair analytical instruments across customer sites in the US. The role emphasizes strong customer communication, documentation, and field collaboration to maximize uptime.

The candidate should have a B.S. degree with several years of field service experience, familiarity with fluorescence microscopy and robotics, and knowledge of genetic analysis techniques. Travel is extensive, and compliance with safety standards is required.