Field Service AV Engineer – On‑Site & Remote Training

Evertz Microsystems Limited; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Employer funded benefits program

Competitive total compensation package

Work-Life Balance

Job summary

Evertz USA Inc. is seeking recent graduates to join our AV Service team. This role blends technical know-how with customer service and will involve deployments at customer sites across the United States. Remote flexibility is available when not on field assignments.

Travel within the US is required, with a focus on installations, training, and troubleshooting. A strong foundation in electrical/electronic/computer disciplines plus IP networking, servers, and Linux is expected.

Qualifications

• College or University education in Electrical, Electronic, or Computer disciplines.
• Hands-on experience with IP networking, server hardware and Linux OS.
• Must be eligible for travel within US and Canada, with US citizenship essential.

Responsibilities

• Travel within the US for customer deployments and general service.
• Install product(s) or systems at customer sites and deliver product training to customers.
• Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance.
• Assess customers' product application, troubleshoot and diagnose issues through research and/or re-creation to determine a root cause.
• Systematic & detail-oriented troubleshooting, data collection and reporting of issues.
• Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback.

Skills

IP Networking

Server hardware

Linux OS

Strong communication

Problem solving

Multi-tasking

Travel readiness

Education

College or University education in Electrical, Electronic, or Computer disciplines

Job description

Evertz USA Inc. is seeking recent graduates to join our AV Service team. This role blends technical know-how with customer service and will involve deployments at customer sites across the United States. Remote flexibility is available when not on field assignments.

Travel within the US is required, with a focus on installations, training, and troubleshooting. A strong foundation in electrical/electronic/computer disciplines plus IP networking, servers, and Linux is expected.