Field Service Engineer (all genders)

Nikon SLM Solutions AG; Northern (KY); Hybrid; USD 65,000 - 100,000; Full time

Job summary

Nikon SLM Solutions AG is seeking a Field Service Engineer to perform on-site installation and field service across the Americas. The role focuses on mechanical and electrical setup, precision alignment, and establishing customer network interfaces at client sites.

Travel will be heavy (mostly United States) with occasional national and international trips. Requires hands-on tech expertise and experience with automation systems in manufacturing environments.

Qualifications

• Hands-on mechanical and electrical troubleshooting experience with industrial equipment.
• Ability to read electrical schematics.
• Experience with 3D printing technology, specifically Metal Laser Powder Bed Fusion.
• Hands-on experience with automation systems in manufacturing plants.

Responsibilities

• Provide on-site field installation and field service to install complete systems at customer locations throughout the Americas.
• Collaborate with customer personnel to ensure successful installation and start-up.
• Engage, teach, and train customer personnel on level 1 system use for Nikon SLM Solutions equipment and peripheral machines.
• Attend meetings with customers to discuss installation or repair status and timing.
• Communicate installation or repair status frequently to the customer and the Service Manager.
• Work closely with the Service Manager to ensure customers are served with excellence.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Hardware setup

Software setup

Reading schematics

3D printing (Metal LPBF)

Automation systems

Education

Bachelor of Science in Mechanical / Electrical / Automation Technology or equivalent

Job description

POSITION DESCRIPTION:

Nikon SLM Solutions Field Service Engineers provide support to internal and external customers by applying their knowledge and experience with Nikon SLM Solutions machines. This position is primarily focused on field installation and field service, and the successful candidate will be re-sponsible for installation of complete systems at customer locations throughout the Americas. Machine installation includes mechanical set-up, electrical hook-up, precision alignment, and establishing customer network interfaces.

CANDIDATE RESPONSIBILITIES:

• Provide technical support for Nikon SLM Solutions installed (NXG and Core) machines for electrical, mechanical, cooling, and gas systems to allow machines to operate at their optimal efficiency and productivity.
• Collaborate with customer personnel to ensure successful installation and start-up.
• Engage, teach, and train customer personnel on level 1 system use for Nikon SLM Solutions equipment and peripheral machines.
• Attend, and schedule when required, meetings with customers to discuss installation or repair status and timing.
• Communicate the installation or repair status frequently to the customer and the Service Manager.
• Work closely with the Service Manager to ensure customers are served with excellence.

This role is most effective at customers’ sites (90%-100% travel), which will primarily be in the United States; however, national and international travel will be required on occasion.

CANDIDATE QUALIFICATIONS:

• Bachelor of Science in Mechanical, Electrical/Electronic, Automation Technology or equivalent experience.
• Practical, hands-on mechanical and electrical troubleshooting experience with industrial equipment.
• Computer hardware/software set-up experience.
• Ability to read electrical schematics.
• Experience with 3D printing technology preferred, specifically, Metal Laser Powder Bed Fusion.
• Hands-on experience with automation systems in manufacturing plants.