Field Service Engineer

Nikon SLM Solutions; Orlando (FL); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Comprehensive health coverage

401(k) plan with 4% match

Paid Time Off

Gym reimbursement

Company-paid disability coverage

Company-paid life insurance

Job summary

Nikon SLM Solutions is seeking a Field Service Engineer based in Orlando, FL or Dallas, TX. The candidate will provide technical support for 3D printing machines, focusing on installation and service. Responsibilities include mechanical and electrical troubleshooting, customer training, and frequent travel across the U.S. A Bachelor's in a relevant engineering field and hands-on experience in industrial equipment are essential. A comprehensive benefits package includes health coverage and a 401(k) plan.

Qualifications

• Bachelor of Science in Mechanical, Electrical/Electronic, or Automation Technology required.
• Hands-on mechanical and electrical troubleshooting experience with industrial equipment.
• Ability to read electrical schematics.

Responsibilities

• Provide technical support for Nikon SLM Solutions machines.
• Collaborate and train customer personnel on system use.
• Engage with customers to discuss installation status.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Interpersonal skills

Communication skills

3D printing technology

Education

Bachelor of Science in Mechanical or Electrical Engineering

Tools

CAD software

Job description

Overview

THIS ROLE CAN BE LOCATED IN ORLANDO, FL OR DALLAS, TX

Nikon SLM Solutions is a leading provider of metal based additive manufacturing technology, commonly referred to as 3D printers, utilizing selective laser melting powder bed fusion technology. Our 3D printers are designed to produce parts directly from a variety of metal powders. The customers for our metal based additive manufacturing systems come from various industries such as aerospace, energy, healthcare, and automotive. Headquartered in Lübeck Germany, Nikon SLM Solutions has more than 600 employees worldwide.

POSITION DESCRIPTION:

Nikon SLM Solutions Field Service Engineers provide support to internal and external customers by applying their knowledge and experience with Nikon SLM Solutions machines. This position is primarily focused on field installation and field service, and the successful candidate will be responsible for installation of complete systems at customer locations throughout the Americas. Machine installation includes mechanical set-up, electrical hook-up, precision alignment, and establishing customer network interfaces.

Candidate Qualifications

• Provide technical support for Nikon SLM Solutions installed (NXG and Core) machines for electrical, mechanical, cooling, and gas systems to allow machines to operate at their optimal efficiency and productivity.
• Collaborate with customer personnel to ensure successful installation and start-up.
• Engage, teach, and train customer personnel on level 1 system use for Nikon SLM Solutions equipment and peripheral machines.
• Attend, and schedule when required, meetings with customers to discuss installation or repair status and timing.
• Communicate the installation or repair status frequently to the customer and the Service Manager.
• Work closely with the Service Manager to ensure customers are served with excellence.

This role is most effective at customers’ sites (75%+ travel), which will primarily be in the United States; however, national and international travel will be required based on business needs.

Candidate Requirements

• Bachelor of Science in Mechanical, Electrical/Electronic, Automation Technology or equivalent experience.
• Practical, hands-on mechanical and electrical troubleshooting experience with industrial equipment.
• Computer hardware/software set-up experience.
• Ability to read electrical schematics.
• Experience with 3D printing technology preferred, specifically, Metal Laser Powder Bed Fusion.
• Hands-on experience with automation systems in manufacturing plants.
• CAD software experience.
• Strong interpersonal and communication skills.
• Ability to travel internationally if requested.
• Ability to work independently and cope with pressure.

Our Comprehensive Benefits Package Includes

• Comprehensive health coverage including medical, dental, and vision
• 401(k) plan and 4% match
• Holiday Pay and Paid Time Off
• Gym reimbursement
• Company-paid disability coverage
• Company-paid life insurance

Nikon SLM Solutions is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of religion, sexual orientation, national origin, age, veteran status, disability status, or genetic information; U.S. citizenship or Green Card is required.