Resident Service Engineer

Nikon SLM Solutions; Dayton (OH); Sur place; USD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Comprehensive health coverage

401(k) plan with match

Holiday Pay & PTO

Paid parental leave

Gym reimbursement

Disability insurance

Life insurance

Résumé du poste

Nikon SLM Solutions in Dayton, OH, seeks a Resident Service Engineer to install and service complete metal‑laser systems at customer sites, handling mechanical setup, electrical hook‑ups, precision alignment, and network interfacing.

The candidate will provide hands‑on technical support, mentor customer personnel, read electrical schematics, work with CAD tools, and travel internationally if requested to ensure successful installations and ongoing excellence.

Qualifications

• Bachelor of Science in Mechanical, Electrical/Electronic, Automation Technology or equivalent experience.
• Hands-on mechanical and electrical troubleshooting experience with industrial equipment.
• Proficient in reading electrical schematics and CAD software.
• Experience with 3D printing technology, preferably Metal Laser Powder Bed Fusion.
• Willingness to travel internationally if requested.

Responsabilités

• Provide technical support for Nikon SLM Solutions installed machines for electrical, mechanical, cooling, and gas systems to optimize performance.
• Collaborate with customer personnel to ensure successful installation and start-up.
• Engage, train, and mentor customer personnel on level 1 system use for Nikon SLM Solutions equipment and peripherals.
• Attend meetings with customers to discuss installation or repair status and timing.
• Communicate installation or repair status frequently to the customer and the Service Manager.
• Work closely with the Service Manager to ensure customers are served with excellence.

Connaissances

Strong interpersonal skills

Excellent communication

Formation

BSc Mechanical, Electrical/Electronic, or Automation Tech

Outils

CAD software

Electrical schematics

Description du poste

Nikon SLM Solutions is a leading provider of metal-based additive manufacturing technology, commonly referred to as 3D printers, utilizing selective laser melting powder bed fusion technology. Our 3D printers are designed to produce parts directly from a variety of metal powders. The customers for our metal-based additive manufacturing systems come from various industries such as aero-space, energy, healthcare, and automotive. Headquartered in Lübeck Germany, Nikon SLM Solutions has more than 600 employees worldwide.

POSITION DESCRIPTION

Nikon SLM SolutionsResident Service Engineers provide support to our external customer by applying their knowledge and experience with Nikon SLM Solutions machines. This position is primarily focused on installation and service, and the successful candidate will be responsible for the installation of complete systems at our customer location. Machine installation includes mechanical set-up, electrical hook-up, precision alignment, and establishing customer network interfaces.

CANDIDATE QUALIFICATIONS

• Provide technical support for Nikon SLM Solutions installed machines for electrical, mechanical, cooling, and gas systems to allow machines to operate at their optimal efficiency and productivity.
• Collaborate with customer personnel to ensure successful installation and start-up.
• Engage, teach, and train customer personnel on level 1 system use for Nikon SLM Solutions equipment and peripheral machines.
• Attend, and schedule when required, meetings with customers to discuss installation or re-pair status and timing.
• Communicate the installation or repair status frequently to the customer and the Service Manager.
• Work closely with the Service Manager to ensure customers are served with excellence.

CANDIDATE REQUIREMENTS

• Bachelor of Science in Mechanical, Electrical/Electronic, Automation Technology or equivalent experience.
• Practical, hands-on mechanical and electrical troubleshooting experience with industrial equipment.
• Computer hardware/software set-up experience.
• Ability to read electrical schematics.
• Experience with 3D printing technology preferred, specifically, Metal Laser Powder Bed Fusion.
• Hands-on experience with automation systems in manufacturing plants.
• CAD software experience.
• Strong interpersonal and communication skills.
• Ability to travel internationally if requested.
• Ability to work independently and cope with pressure.

OUR COMPREHENSIVE BENEFITS PACKAGE INCLUDES

• Comprehensive health coverage including medical, dental, and vision
• 401(k) plan and 4% match
• Holiday Pay and Paid Time Off
• Paid parental leave (maternity and paternity)
• Gym reimbursement
• Company-paid disability coverage
• Company-paid life insurance

Nikon SLM Solutions is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of religion, sexual orientation, national origin, age, veteran status, disability status, or genetic information; U.S. citizenship or Green Card is required.