Field Service Engineer

Nikon SLM Solutions AG; Michigan; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health coverage

401(k) with match

Paid time off

Gym reimbursement

Disability insurance

Life insurance

Job summary

Nikon SLM Solutions is seeking a Field Service Engineer to install and service NXG and Core machines at customer sites across the Americas, with 90–100% travel to the United States and occasional national and international trips. You will ensure correct mechanical and electrical setup, software and network integration, and optimal machine performance.

The role requires a BS in a technical field, hands-on troubleshooting, CAD and 3D printing familiarity, and strong communication skills.

Qualifications

• BS in Mechanical, Electrical/Electronic, Automation Technology or equivalent.
• Hands-on mechanical and electrical troubleshooting experience with industrial equipment.
• Ability to read electrical schematics.
• Experience with 3D printing technology, Metal Laser Powder Bed Fusion preferred.
• Hands-on experience with automation systems in manufacturing.
• CAD software experience.
• Strong interpersonal and communication skills.
• Ability to travel internationally if requested.

Responsibilities

• Provide technical support for Nikon SLM Solutions NXG and Core machines including electrical, mechanical, cooling, and gas systems.
• Collaborate with customer personnel to ensure successful installation and start-up.
• Train customer personnel on level 1 system use and peripheral machines.
• Attend meetings with customers to discuss installation or repair status and timing.
• Communicate installation or repair status to customer and Service Manager.
• Work with Service Manager to ensure exemplary customer service and outcomes.

Skills

Electrical troubleshooting

Mechanical troubleshooting

CAD experience

3D printing knowledge

Automation systems

Reading schematics

Interpersonal skills

Education

BS in Mechanical/Electrical/Automation

Tools

CAD software

Job description

Nikon SLM Solutions is a leading provider of metal based additive manufacturing technology, commonly referred to as 3D printers, utilizing selective laser melting powder bed fusion technology. Our 3D printers are designed to produce parts directly from a variety of metal powders. The customers for our metal based additive manufacturing systems come from various industries such as aerospace, energy, healthcare, and automotive. Headquartered in Lübeck Germany, Nikon SLM Solutions has more than 600 employees worldwide.

POSITION DESCRIPTION:

Nikon SLM Solutions Field Service Engineers provide support to internal and external customers by applying their knowledge and experience with Nikon SLM Solutions machines. This position is primarily focused on field installation and field service, and the successful candidate will be re-sponsible for installation of complete systems at customer locations throughout the Americas. Machine installation includes mechanical set-up, electrical hook-up, precision alignment, and establishing customer network interfaces.

CANDIDATE RESPONSIBILITIES:

• Provide technical support for Nikon SLM Solutions installed (NXG and Core) machines for electrical, mechanical, cooling, and gas systems to allow machines to operate at their optimal efficiency and productivity.
• Collaborate with customer personnel to ensure successful installation and start-up.
• Engage, teach, and train customer personnel on level 1 system use for Nikon SLM Solutions equipment and peripheral machines.
• Attend, and schedule when required, meetings with customers to discuss installation or repair status and timing.
• Communicate the installation or repair status frequently to the customer and the Service Manager.
• Work closely with the Service Manager to ensure customers are served with excellence.

This role is most effective at customers’ sites (90%-100% travel), which will primarily be in the United States; however, national and international travel will be required on occasion.

CANDIDATE QUALIFICATIONS:

• Bachelor of Science in Mechanical, Electrical/Electronic, Automation Technology or equivalent experience.
• Practical, hands-on mechanical and electrical troubleshooting experience with industrial equipment.
• Computer hardware/software set-up experience.
• Ability to read electrical schematics.
• Experience with 3D printing technology preferred, specifically, Metal Laser Powder Bed Fusion.
• Hands-on experience with automation systems in manufacturing plants.
• CAD software experience.
• Strong interpersonal and communication skills.
• Ability to travel internationally if requested.
• Ability to work independently and cope with pressure.

OUR COMPREHENSIVE BENEFITS PACKAGE INCLUDES:

• Comprehensive health coverage including medical, dental, and vision
• 401(k) plan and 4% match
• Holiday Pay and Paid Time Off
• Gym reimbursement
• Company-paid disability coverage
• Company-paid life insurance

Nikon SLM Solutions is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of religion, sexual orientation, national origin, age, veteran status, disability status, or genetic information; U.S. citizenship or Green Card is required.