Resident Service Engineer (all genders)

Mondeadditif; Knoxville (TN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health coverage including medical, 0

401(k) plan with 4% match

Holiday Pay and Paid Time Off

Paid parental leave

Gym reimbursement

Tuition reimbursement

Company-paid disability coverage

Company-paid life insurance

Job summary

Nikon SLM Solutions in Knoxville, TN is seeking a Field Service Engineer to provide technical support for metal additive manufacturing systems. You will install, start up, troubleshoot, and service equipment, working closely with customers to maximize uptime and performance.

The role requires hands-on mechanical and electrical skills, ability to read schematics, CAD familiarity, and willingness to travel internationally if requested.

Qualifications

• Bachelor of Science in Mechanical, Electrical/Electronic, Automation Technology or equivalent experience.
• Practical hands-on mechanical and electrical troubleshooting with industrial equipment.
• Read electrical schematics and CAD software experience.

Responsibilities

• Provide technical support for installed machines for electrical, mechanical, cooling, and gas systems.
• Install, start-up, and service Nikon SLM Solutions equipment.
• Train customer personnel on level 1 system use and interface with customers regularly.
• Attend meetings with customers to discuss installation or repair status and timing.
• Communicate installation or repair status to the customer and Service Manager; work with Service Manager to ensure excellence.

Skills

Strong interpersonal and communication

Independent worker

Ability to work under pressure

Willingness to travel internationally

Education

Bachelor of Science in Mechanical, Electrical/Electronic, Automation Technology or equivalent experience

Tools

CAD software

Automation systems experience

3D printing technology

Job description

COMPANY DESCRIPTION:

Nikon SLM Solutions is a leading provider of metal based additive manufacturing technology, commonly referred to as 3D printers, utilizing selective laser melting and powder bed fusion technology. Our 3D printers are designed to produce parts directly from a variety of metal powders. The customers for our metal based additive manufacturing systems come from various industries such as aerospace, energy, healthcare, and automotive. Headquartered in Lübeck Germany, Nikon SLM Solutions has approximately 600 employees worldwide.

CANDIDATE REQUIREMENTS:

Provide technical support for Nikon SLM Solutions installed machines for electrical, mechanical, cooling, and gas systems to allow machines to operate at their optimal efficiency and productivity.

Collaborate with customer personnel to ensure successful installation and start-up.

Engage, teach, and train customer personnel on level 1 system use for Nikon SLM Solutions equipment and peripheral machines.

Attend, and schedule when required, meetings with customers to discuss installation or repair status and timing.

Communicate the installation or repair status frequently to the customer and the Service Manager.

Work closely with the Service Manager to ensure customers are served with excellence.

CANDIDATE QUALIFICATIONS:

Bachelor of Science in Mechanical, Electrical/Electronic, Automation Technology or equivalent experience.

Practical, hands‑on mechanical and electrical troubleshooting experience with industrial equipment.

Computer hardware/software set‑up experience.

Ability to read electrical schematics.

Experience with 3D printing technology preferred, specifically, Metal Laser Powder Bed Fusion.

Hands‑on experience with automation systems in manufacturing plants.
CAD software experience.

Strong interpersonal and communication skills.

Ability to travel internationally if requested.

Ability to work independently and cope with pressure.

OUR COMPREHENSIVE BENEFITS PACKAGE INCLUDES:

Health coverage including medical, dental, and vision

401(k) plan and 4% match

Holiday Pay and Paid Time Off

Paid parental leave

Gym reimbursement

Tuition reimbursement

Company-paid disability coverage

Company-paid life insurance

Nikon SLM Solutions is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of religion, sexual orientation, national origin, age, veteran status, disability status, or genetic information; U.S. citizenship or Green Card is required.