Field Service Engineer (all genders)

AMjobcenter; Michigan; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health coverage

401(k) plan with 4% match

Holiday pay & PTO

Paid parental leave

Gym reimbursement

Tuition reimbursement

Disability coverage

Life insurance

Job summary

Nikon SLM Solutions is seeking Field Service Engineers to install and service NXG and Core machines at customer sites across the Americas. Responsibilities include mechanical set-up, electrical hook-up, precision alignment, and establishing customer network interfaces.

The role requires extensive travel (90–100%), mainly in the United States, with occasional international travel. Candidates should have a BS in Mechanical or Electrical/Electronic fields, hands-on trouble-shooting experience, CAD

Qualifications

• BS in Mechanical, Electrical/Electronic, Automation Technology or equivalent experience.
• Hands-on mechanical and electrical troubleshooting with industrial equipment.
• Computer hardware/software setup experience.
• Ability to read electrical schematics.
• Experience with 3D printing technology (Metal LPBF) preferred.
• Hands-on experience with automation systems in manufacturing.
• CAD software experience.
• Strong interpersonal and communication skills.
• Ability to travel internationally if requested.
• Ability to work independently and cope with pressure.

Responsibilities

• Provide technical support for Nikon SLM Solutions NXG and Core machines, including electrical, mechanical, cooling, and gas systems.
• Collaborate with customers to ensure successful installation and start-up.
• Train customer personnel on level 1 system use for Nikon SLM Solutions equipment and peripherals.
• Attend meetings with customers to discuss installation or repair status and timing.
• Communicate installation or repair status to customer and Service Manager.
• Work with the Service Manager to ensure customer satisfaction.
• Travel to customer sites (90%-100%), primarily in the United States, with some international travel.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Hardware setup

Software setup

Reading schematics

3D printing / Metal LPBF

Automation systems

CAD software

Interpersonal skills

International travel

Working under pressure

Education

BS in Mechanical, Electrical or Automation

Job description

POSITION DESCRIPTION:

Nikon SLM Solutions Field Service Engineers provide support to internal and external customers by applying their knowledge and experience with Nikon SLM Solutions machines. This position is primarily focused on field installation and field service, and the successful candidate will be re-sponsible for installation of complete systems at customer locations throughout the Americas. Machine installation includes mechanical set-up, electrical hook-up, precision alignment, and establishing customer network interfaces.

CANDIDATE RESPONSIBILITIES:

Provide technical support for Nikon SLM Solutions installed (NXG and Core) machines for electrical, mechanical, cooling, and gas systems to allow machines to operate at their optimal efficiency and productivity.

Collaborate with customer personnel to ensure successful installation and start-up.

Engage, teach, and train customer personnel on level 1 system use for Nikon SLM Solutions equipment and peripheral machines.

Attend, and schedule when required, meetings with customers to discuss installation or repair status and timing.

Communicate the installation or repair status frequently to the customer and the Service Manager.

Work closely with the Service Manager to ensure customers are served with excellence.

This role is most effective at customers’ sites (90%-100% travel), which will primarily be in the United States; however, national and international travel will be required on occasion.

CANDIDATE QUALIFICATIONS:

Bachelor of Science in Mechanical, Electrical/Electronic, Automation Technology or equivalent experience.

Practical, hands‑on mechanical and electrical troubleshooting experience with industrial equipment.

Computer hardware/software set‑up experience.

Ability to read electrical schematics.

Experience with 3D printing technology preferred, specifically, Metal Laser Powder Bed Fusion.

Hands‑on experience with automation systems in manufacturing plants.

CAD software experience.

Strong interpersonal and communication skills.

Ability to travel internationally if requested.

Ability to work independently and cope with pressure.

OUR COMPREHENSIVE BENEFITS PACKAGE INCLUDES:

• Health coverage including medical, dental, and vision
• 401(k) plan and 4% match
• Holiday Pay and Paid Time Off
• Paid parental leave
• Gym reimbursement
• Tuition reimbursement
• Company‑paid disability coverage
• Company‑paid life insurance

Nikon SLM Solutions is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of religion, sex, sexual orientation, national origin, age, veteran status, disability status, or genetic information; U.S. citizenship or Green Card is required.

You have any further questions? Please feel free to contact us.

Your HR Recruiting Team
Nikon SLM Solutions