Field Service Engineer

Edwards Vacuum LLC; San Jose (CA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health benefits

Retirement savings

Employee assistance

Flexible work arrangements

Job summary

Edwards Vacuum LLC seeks a Field Service Engineer to service and repair our advanced vacuum technology at customer sites in San Jose, CA. You will visit sites, diagnose issues, perform installations, and ensure safety and documentation compliance.

You will report to the Site Manager, bring 1–3 years of relevant technical experience, have a High School Diploma (AS degree preferred), and demonstrate strong customer focus and English proficiency.

Qualifications

• High School Diploma required; AS degree preferred or full military equivalent.
• 1–3 years of relevant technical field experience; customer-facing preferred.
• Fluent in English; able to read technical documentation.

Responsibilities

• Visit customer sites for planned and ad-hoc inspections, servicing, troubleshooting, and repairs.
• Diagnose issues to prevent equipment downtime and improve performance.
• Perform installations, ensure safety compliance, and document activities.
• Serve as the on-site contact to provide service recommendations and address customer needs.

Skills

Customer focus

Problem solving

Communication

Team collaboration

Safety compliance

English fluency

Technical documentation

Data entry

Education

High School Diploma

AS degree preferred

Job description

Your role

Your mission as the Field Service Engineer is to provide expert repair services for our technology solutions, delivering unmatched customer satisfaction and upholding the highest standards of safety. You are committed to ensuring the performance and longevity of your customers' technology through your expertise. Your work is important for supporting the operational success and technological advancement of industries relying on these technologies.

You will:

• Report into the Site Manager.
• Conduct planned and ad‑hoc visits to inspect, service, troubleshoot, and repair various technical systems. You will also diagnose any issues to prevent equipment downtime.
• Perform installations, ensure safety compliance, and document activities.
• Be the on‑site contact, providing service recommendations and addressing customer needs promptly.

To succeed, you will need

• Education level: High School Diploma. Prefer an AS degree (full military equivalent may substitute for AS degree).
• Relevant previous experience: 1‑3 years of equivalent experience in a relevant technical field such as electronic, mechanical, chemical, gas, refrigeration, or basic vacuum; ideally with customer‑facing experience.

Knowledge areas/Skills

• Strong customer focus to ensure delivered solutions meet customer expectations and timeframes, while working in alignment with Edwards strategies and processes.
• Self‑directed, with the ability to understand and resolve problems aligned with job responsibilities and to escalate through the appropriate channels when required.
• Proactively seeks customer feedback and asks questions to understand customer business.
• Ability to share technical expertise and knowledge and provide coaching to less experienced team members.
• Collaborates and supports team members to deliver company objectives.
• Complies with all applicable laws, policies, and standards to ensure organizational, safety and health obligations are met.
• Fluency in written and spoken English. Ability to speak distinctly and see/hear clearly.
• Able to use computer software to record data and write reports.
• Can understand and interpret technical documentation relevant to work (e.g., technical drawings).

In return, we offer

• Company Culture and Values: In the Atlas Copco Group, we emphasize collaboration, innovation, and sustainability. Join us to be part of a team that values diverse perspectives and continuous growth.
• Benefits and Perks: Enjoy a benefits package including health and wellness programs, retirement savings, and employee assistance. We offer flexible working arrangements and career advancement opportunities. Specific benefits vary by location.
• Growth Opportunities: Access global training, mentorship, and career progression pathways to achieve your professional goals.
• Compensation Transparency: We value fairness and transparency. Our competitive salaries reflect your skills, experience, and contributions, with details provided during the hiring process.

Job location

This position is onsite, supporting our valued customers in San Jose, CA!

Equal Opportunity Statement

Edwards Company considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.

No person shall be denied the equal protection of the laws of this state or any subdivision thereof. No person shall, because of race, color, ethnicity, national origin, age, disability, creed, religion, or sex, including sexual orientation, gender identity, gender expression, pregnancy, pregnancy outcomes, and reproductive healthcare and autonomy, be subjected to any discrimination in their civil rights by any other person or by any firm, corporation, or institution, or by the state or any agency or subdivision of the state, pursuant to law.