Service Technician

IKA Works, Inc.; Wilmington (NC); Hybrid; USD 55,000 - 75,000; Full time

Job summary

IKA Works, Inc. seeks a Service Technician to join our Process Solutions Center in Wilmington.

The role covers repair, maintenance, and assembly of the trial fleet and its equipment, including inhouse and field testing, along with supporting the Service department. The position requires an Associate degree with at least two years of related experience, strong mechanical/electrical aptitude, and proficient communication skills.

Qualifications

• Associate degree in Applied Technology, Industrial Maintenance, Automotive Technology, or related field.
• Minimum two years of experience in assembly, auto mechanics, or service-related field.
• Strong mechanical and electrical aptitude with basic chemistry knowledge.
• Proficient verbal and written communication skills.
• Proficient with Microsoft Suite (Outlook, Word, Excel); SAP knowledge preferred.

Responsibilities

• Perform field testing, including machine setup, test execution, cleaning, and proper disposal of waste materials.
• Clean, maintain, and organize all trial fleet machines and auxiliary equipment.
• Assemble, test, and evaluate trial units and components.
• Complete detailed reports documenting evaluations of trial machines, parts, and performance.
• Assist with customer repairs and support spare parts selection as needed.
• Organize and maintain the pilot plant to ensure a safe and efficient work environment.
• Provide technical assistance during start-up and deliver training for field trials at customer facilities.
• Continuously develop technical knowledge of mechanical systems and applications related to laboratory, analytical, and process equipment.
• Support the Service and Assembly Departments as required.
• Utilize analytical measurement equipment and instrumentation, including particle size analyzers, viscometers, and microscopes.

Skills

Mechanical aptitude

Electrical aptitude

Communication skills

Education

Associate degree

Tools

SAP

Microsoft Office

Job description

Description

When IKA’s corporate history began in 1910, China had not yet become the People’s Republic of China, and the word “globalization” had not even been invented. Today, the IKA Group has more than 900 employees at locations around the world and is proud to serve customers such as BASF, Bayer, and Procter & Gamble. We are the global market leader in many of our product groups and a leading example of innovation, development, and growth. Or, as our slogan says: “IKA – Designed to work perfectly."

IKA Works, Inc. is seeking a Service Technician to join our team and support operations in our Process Solutions Center located in Wilmington. This individual will be responsible for the repair, maintenance and assembly of IKA Process trial fleet machines and its auxiliary equipment; inhouse and field testing; and assisting the Process service department.

Essential Duties & Responsibilities:

• Perform field testing, including machine setup, test execution, cleaning, and proper disposal of waste materials.
• Clean, maintain, and organize all trial fleet machines and auxiliary equipment.
• Assemble, test, and evaluate trial units and components.
• Complete detailed reports documenting evaluations of trial machines, parts, and performance.
• Assist with customer repairs and support spare parts selection as needed.
• Organize and maintain the pilot plant to ensure a safe and efficient work environment.
• Provide technical assistance during start-up and deliver training for field trials at customer facilities.
• Continuously develop technical knowledge of mechanical systems and applications related to laboratory, analytical, and process equipment.
• Support the Service and Assembly Departments as required.
• Utilize analytical measurement equipment and instrumentation, including particle size analyzers, viscometers, and microscopes.

Requirements

• Associate degree in Applied Technology, Industrial Maintenance, Automotive Technology, or related field.
• Results oriented, quality conscious individual with a minimum of two years of experience in assembly, auto mechanics or service-related field.
• Strong mechanical and electrical aptitude with basic chemistry knowledge.
• Proficient verbal and written communication skills.
• Proficient with Microsoft Suite such as Outlook, Word, Excel, etc. Knowledge of SAP is preferred but not required.
• Proficient college level mathematical skills.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to read installation and assembly drawings and define spare parts.
• Attention to detail is a must.

NOTE: This role may involve domestic and international travel to customer facilities and plant sites, using a variety of transportation methods including air, car, and train. A driver's license and the ability to obtain a passport are required.