Field Service Engineer

Advantage Technical; North Bergen (NJ); On-site; USD 56,000 - 71,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K

PTO

Mileage and cell phone allowances

Job summary

Advantage Technical is seeking a Field Service Engineer for a two-year contract-to-hire engagement in North Bergen, NJ. The role covers Indigo digital presses and large format systems, requiring hands-on diagnostics, preventive maintenance, and weekend/on-call support.

You will train operators, troubleshoot color management, and document service activity while traveling regionally and meeting on-site requirements. The position offers growth toward a permanent role and competitive benefits.

Qualifications

• 3+ years of field service experience on digital presses, large format, or production printing equipment.
• Hands-on experience with Indigo digital presses and/or HP Large Format technology strongly preferred.
• Strong electromechanical troubleshooting skills and networking knowledge.

Responsibilities

• Install, maintain, and repair Indigo digital presses in commercial print environments.
• Perform preventive maintenance and service large format systems to manufacturer specs.
• Diagnose print quality, color management, and registration issues with press operators.
• Train customer operators on maintenance and best practices; document service activity.
• Balance service calls across platforms and participate in on-call rotation.

Skills

Field service

Troubleshooting

Networking TCP/IP

Color management

Customer communication

Education

Associate's degree or technical certificate in electronics, mechatronics, or a related field

Tools

Indigo digital presses

HP Large Format technology

Job description

Field Service Engineer - Industrial Print and Press

Location: North Bergen, NJ

Pay range: 27/hr-34/hr.

Schedule: Mon-Fri 8am-5pm (and occasional nights or weekends)

About the Role

Advantage Technical is partnering with a respected leader in the commercial and production printing industry to find a versatile Field Service Engineer for a two-year contract-to-hire engagement. This hybrid role supports two technology areas: large format/wide-format printing systems and Indigo digital presses. You'll be the trusted on-site technical expert for customers who rely on this equipment to run their business, with a clear path to a permanent role and the chance to broaden your skills across both platforms.

Job Duties

Digital Press Support

• Install, maintain, and repair Indigo digital presses in commercial print, packaging, and/or label environments
• Perform preventive maintenance and consumable replacement, including PIP, blanket, BID, and imaging oil system service
• Diagnose and resolve issues across the liquid electrophotographic (LEP) process, including imaging, ink delivery, transfer, and paper path/web handling
• Troubleshoot print quality, color consistency, and registration issues alongside press operators
• Support digital front end (DFE) and workflow software connectivity

Large Format Support

• Install, configure, and commission large format printing systems, including latex, UV-curable, aqueous, and dye-sublimation platforms
• Perform scheduled preventive maintenance, calibrations, printhead alignment, and service kit replacement to manufacturer specifications
• Diagnose and repair electrical, mechanical, and ink delivery issues, including printheads, carriage assemblies, curing/drying modules, vacuum systems, encoders, and control boards
• Support RIP and workflow environments (e.g., Onyx, Caldera, and OEM workflow tools)

Across Both Platforms

• Train customer operators on daily maintenance, media handling, and best practices
• Troubleshoot color management, ICC profiling, and media/substrate settings
• Document service activity, parts usage, and resolutions in the field service management system, and escalates complex issues to technical support teams as needed
• Prioritize and balance service calls across platforms to minimize customer downtime
• Participate in on-call or after-hours rotation to support production customers

Qualifications

• 3+ years of field service experience on digital presses, large format, or production printing equipment
• Hands‑on experience with Indigo digital presses and/or HP Large Format technology (Latex, DesignJet, PageWide XL, or Stitch) strongly preferred; candidates strong on one platform with aptitude to learn the other are encouraged to apply
• Strong electromechanical troubleshooting skills, including schematics, multimeters, and OEM diagnostic utilities
• Working knowledge of networking (TCP/IP, Windows OS) and printer/press connectivity
• Understanding color management principles and substrate profiling
• Customer‑first communication skills and professionalism to represent the brand on site
• Valid driver's license, clean driving record, and ability to travel regionally (occasional overnight)
• Ability to lift up to 50 lbs. and work in production/industrial environments

Preferred Qualifications

• OEM service certifications or completed manufacturer technical training on digital press or large format equipment
• Experience in label, packaging, or commercial print production environments
• Background as a technician within a dealer, authorized service provider, or OEM service organization
• Experience with finishing and converting equipment (cutters, laminators, label finishing lines)
• Associate's degree or technical certificate in electronics, mechatronics, or a related field

Benefits

• Long-term stability with a 24-month contract and opportunity for full-time conversion
• Cross‑training opportunities to build expertise on both digital press and large format platforms
• Paid certification and training classes with major OEM
• Mileage and cell phone allowances
• Offerings in Medical, Dental, Vision and 401K
• PTO

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.

About Us

Advantage Technical connects top‑talent in technology, engineering, and technical fields with forward‑looking companies.

Advantage Technical is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage Technical offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage Technical is an E‑Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI‑generated and non‑AI‑generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.