Field Service Engineer

Employee Workplace; Brentwood (NY); Hybrid; USD 37,000 - 47,000; Full time

Benefits offered by this job

Long-term contract (24 months)

Cross-training on both platforms

Paid certification & OEM training

Mileage & cell phone allowance

Medical, Dental, Vision, 401K

Paid time off

Job summary

Advantage Technical is partnering with a leader in commercial and production printing to fill a Field Service Engineer role in Brentwood, NY. This two-year contract-to-hire position supports Indigo digital presses and large-format systems; you will be the on-site technical expert for customers and help keep their equipment running.

The role is hybrid with Mon-Fri 8am-5pm and occasional nights/weekends. Travel regionally may be required; strong troubleshooting, networking, and customer

Qualifications

• 3+ years of field service experience on digital presses, large format, or production printing equipment.
• Hands-on experience with Indigo digital presses and/or HP Large Format technology (Latex, DesignJet, PageWide XL, or Stitch).
• Strong electromechanical troubleshooting skills with schematics, multimeters, and OEM diagnostic utilities.
• Working knowledge of TCP/IP networks and printer connectivity.
• Ability to travel regionally and lift up to 50 lbs.

Responsibilities

• Install, maintain, and repair Indigo digital presses in commercial print environments.
• Perform preventive maintenance and consumable replacement per manufacturer specs.
• Diagnose and resolve imaging, ink delivery, transfer, and paper path issues.
• Troubleshoot color management and media settings; support DFE/workflow connectivity.
• Install, configure, and commission large format systems (latex, UV, dye-sub).
• Train customer operators on maintenance and best practices.
• Document service activity and escalate complex issues as needed.

Skills

Electromechanical troubleshooting

Indigo presses

Networking (TCP/IP)

Customer communication

Driver's license

Education

Associate's degree or technical certificate in electronics/mechatronics

Tools

Indigo digital presses

HP Large Format technology

Job description

Field Service Engineer - Industrial Print and Press

Location: Brentwood, NY

Pay range: 27/hr-34/hr.

Schedule: Mon-Fri 8am-5pm (and occasional nights or weekends)

About the Role

Advantage Technical is partnering with a respected leader in the commercial and production printing industry to find a versatile Field Service Engineer for a two-year contract-to-hire engagement. This hybrid role supports two technology areas: large format/wide-format printing systems and Indigo digital presses. You'll be the trusted on-site technical expert for customers who rely on this equipment to run their business, with a clear path to a permanent role and the chance to broaden your skills across both platforms.

Job Duties

Digital Press Support

• Install, maintain, and repair Indigo digital presses in commercial print, packaging, and/or label environments
• Perform preventive maintenance and consumable replacement, including PIP, blanket, BID, and imaging oil system service
• Diagnose and resolve issues across the liquid electrophotographic (LEP) process, including imaging, ink delivery, transfer, and paper path/web handling
• Troubleshoot print quality, color consistency, and registration issues alongside press operators
• Support digital front end (DFE) and workflow software connectivity

Large Format Support

• Install, configure, and commission large format printing systems, including latex, UV-curable, aqueous, and dye-sublimation platforms
• Perform scheduled preventive maintenance, calibrations, printhead alignment, and service kit replacement to manufacturer specifications
• Diagnose and repair electrical, mechanical, and ink delivery issues, including printheads, carriage assemblies, curing/drying modules, vacuum systems, encoders, and control boards
• Support RIP and workflow environments (e.g., Onyx, Caldera, and OEM workflow tools)

Across Both Platforms

• Train customer operators on daily maintenance, media handling, and best practices
• Troubleshoot color management, ICC profiling, and media/substrate settings
• Document service activity, parts usage, and resolutions in the field service management system, and elevate complex issues to technical support teams as needed
• Prioritize and balance service calls across platforms to minimize customer downtime
• Participate in on-call or after-hours rotation to support production customers

Qualifications

• 3+ years of field service experience on digital presses, large format, or production printing equipment
• Hands‑on experience with Indigo digital presses and/or HP Large Format technology (Latex, DesignJet, PageWide XL, or Stitch) strongly preferred; candidates strong on one platform with aptitude to learn the other are encouraged to apply
• Strong electromechanical troubleshooting skills, including schematics, multimeters, and OEM diagnostic utilities
• Working knowledge of networking (TCP/IP, Windows OS) and printer/press connectivity
• Understanding color management principles and substrate profiling
• Customer‑first communication skills and professionalism to represent the brand on site
• Valid driver's license, clean driving record, and ability to travel regionally (occasional overnight)
• Ability to lift up to 50 lbs. and work in production/industrial environments

Preferred Qualifications

• OEM service certifications or completed manufacturer technical training on digital press or large format equipment
• Experience in label, packaging, or commercial print production environments
• Background as a technician within a dealer, authorized service provider, or OEM service organization
• Experience with finishing and converting equipment (cutters, laminators, label finishing lines)
• Associate's degree or technical certificate in electronics, mechatronics, or a related field

Benefits

• Long-term stability with a 24-month contract and opportunity for full‑time conversion
• Cross‑training opportunities to build expertise on both digital press and large format platforms
• Paid certification and training classes with major OEM
• Mileage and cell phone allowances
• Offerings in Medical, Dental, Vision and 401K
• PTO