Field Service Engineer

Nikon SLM Solutions; Newport News (VA); Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Comprehensive health coverage

401(k) plan and 4% match

Holiday Pay and Paid Time Off

Gym reimbursement

Company-paid disability coverage

Company-paid life insurance

Job summary

A leading provider of industrial machinery is looking for a Field Service Engineer. This role involves significant travel within the United States, focusing on installation and support of advanced 3D printing systems. Candidates should have a Bachelor's in a relevant field and experience with mechanical and electrical troubleshooting. The position offers a comprehensive benefits package, including health coverage and a 401(k) plan. Strong communication and technical skills are essential for success in this role.

Qualifications

• Provide technical support for Nikon SLM Solutions machines to operate at their optimal efficiency.
• Engage and train customer personnel on system use for Nikon SLM Solutions equipment.
• Read electrical schematics.

Responsibilities

• Provide support to customers primarily through field installation and service.
• Communicate installation or repair status to the customer frequently.
• Work closely with the Service Manager to ensure customer satisfaction.

Skills

Technical support

Mechanical troubleshooting

Electrical troubleshooting

Communication skills

Hands-on experience

Education

Bachelor of Science in Mechanical, Electrical/Electronic, Automation Technology

Tools

CAD software

Job description

Join to apply for the Field Service Engineer role at Nikon SLM Solutions.

Base pay range

$80,000.00/yr - $110,000.00/yr

Nikon SLM Solutions is a leading provider of metal based additive manufacturing technology, commonly referred to as 3D printers, utilizing selective laser melting powder bed fusion technology. Our 3D printers are designed to produce parts directly from a variety of metal powders. The customers for our metal based additive manufacturing systems come from various industries such as aerospace, energy, healthcare, and automotive. Headquartered in Lübeck Germany, Nikon SLM Solutions has more than 600 employees worldwide.

Position Description

Nikon SLM Solutions Field Service Engineers provide support to internal and external customers by applying their knowledge and experience with Nikon SLM Solutions machines. This position is primarily focused on field installation and field service, and the successful candidate will be re-sponsible for installation of complete systems at customer locations throughout the Americas. Machine installation includes mechanical set-up, electrical hook-up, precision alignment, and establishing customer network interfaces.

Candidate Qualifications

• Provide technical support for Nikon SLM Solutions installed (NXG and Core) machines for electrical, mechanical, cooling, and gas systems to allow machines to operate at their optimal efficiency and productivity.
• Collaborate with customer personnel to ensure successful installation and start-up.
• Engage, teach, and train customer personnel on level 1 system use for Nikon SLM Solutions equipment and peripheral machines.
• Attend, and schedule when required, meetings with customers to discuss installation or repair status and timing.
• Communicate the installation or repair status frequently to the customer and the Service Manager.
• Work closely with the Service Manager to ensure customers are served with excellence.

This role is most effective at customers’ sites (90%-100% travel), which will primarily be in the United States; however, national and international travel will be required on occasion.

Candidate Requirements

• Bachelor of Science in Mechanical, Electrical/Electronic, Automation Technology or equivalent experience.
• Practical, hands-on mechanical and electrical troubleshooting experience with industrial equipment.
• Computer hardware/software set-up experience.
• Ability to read electrical schematics.
• Experience with 3D printing technology preferred, specifically, Metal Laser Powder Bed Fusion.
• Hands-on experience with automation systems in manufacturing plants.
• CAD software experience.
• Strong interpersonal and communication skills.
• Ability to travel internationally if requested.
• Ability to work independently and cope with pressure.

Comprehensive Benefits Package

• Comprehensive health coverage including medical, dental, and vision
• 401(k) plan and 4% match
• Holiday Pay and Paid Time Off
• Gym reimbursement
• Company-paid disability coverage
• Company-paid life insurance

Nikon SLM Solutions is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of religion, sexual orientation, national origin, age, veteran status, disability status, or genetic information; U.S. citizenship or Green Card is required.

Seniority level

Associate

Employment type

Full-time

Job function

Industrial Machinery Manufacturing