Resident Service Engineer

SLM Solutions NA, Inc.; Kent (WA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) plan and 4% match

Holiday Pay and Paid Time Off

Tuition reimbursement

Company-paid disability coverage

Company-paid life insurance

Job summary

Nikon SLM Solutions seeks a Resident Service Engineer to install and commission complete systems at customer sites. You will handle mechanical setup, electrical hook-ups, precision alignment, and establish customer network interfaces.

Ideal candidates will have a Bachelor of Science in a relevant field, hands-on mechanical/electrical troubleshooting experience, and CAD software proficiency. Domestic/international travel may be required, with strong communication skills and independent work

Qualifications

• Bachelor's degree or equivalent experience in a technical field.
• Hands-on mechanical and electrical troubleshooting with industrial equipment.
• Ability to read electrical schematics and set up computer hardware/software.

Responsibilities

• Install complete systems at customer sites, including mechanical setup and electrical hook-up.
• Perform precision alignment and establish customer network interfaces.
• Provide level 1 system training to customer personnel.
• Collaborate with customers and Service Manager to schedule and communicate status of installations and repairs.

Skills

Interpersonal skills

Communication skills

Team collaboration

Independent working

Travel readiness

Education

Bachelor of Science in Mechanical, Electrical/Electronic, Automation Technology

Tools

CAD software

Job description

Nikon SLM Solutions is a leading provider of metal-based additive manufacturing technology, commonly referred to as 3D printers, utilizing selective laser melting powder bed fusion technology. Our 3D printers are designed to produce parts directly from a variety of metal powders. The customers for our metal-based additive manufacturing systems come from various industries such as aero-space, energy, healthcare, and automotive. Headquartered in Lübeck Germany, Nikon SLM Solutions has more than 600 employees worldwide.

POSITION DESCRIPTION

Nikon SLM Solutions Resident Service Engineers provide support to external customers by applying their knowledge and experience with Nikon SLM Solutions machines. This position is primarily focused on installation and service, and the successful candidate will be responsible for the installation of complete systems at customer locations. Machine installation includes mechanical set‑up, electrical hook‑up, precision alignment, and establishing customer network interfaces.

CANDIDATE QUALIFICATIONS

• Provide technical support for Nikon SLM Solutions installed machines for electrical, mechanical, cooling, and gas systems to allow machines to operate at their optimal efficiency and productivity.
• Collaborate with customer personnel to ensure successful installation and start‑up.
• Engage, teach, and train customer personnel on level 1 system use for Nikon SLM Solutions equipment and peripheral machines.
• Attend, and schedule when required, meetings with customers to discuss installation or re‑pair status and timing.
• Communicate the installation or repair status frequently to the customer and the Service Manager.
• Work closely with the Service Manager to ensure customers are served with excellence.

CANDIDATE REQUIREMENTS

• Bachelor of Science in Mechanical, Electrical/Electronic, Automation Technology or equivalent experience.
• Practical, hands‑on mechanical and electrical troubleshooting experience with industrial equipment.
• Computer hardware/software set‑up experience.
• Ability to read electrical schematics.
• Experience with 3D printing technology preferred, specifically, Metal Laser Powder Bed Fusion.
• Hands‑on experience with automation systems in manufacturing plants.
• CAD software experience.
• Strong interpersonal and communication skills.
• Ability to travel internationally if requested.
• Ability to work independently and cope with pressure.

OUR COMPREHENSIVE BENEFITS PACKAGE

• Comprehensive health coverage including medical, dental, and vision
• 401(k) plan and 4% match
• Holiday Pay and Paid Time Off
• Paid parental leave (maternity and paternity)
• Gym reimbursement
• Tuition reimbursement
• Company‑paid disability coverage
• Company‑paid life insurance

Nikon SLM Solutions is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of religion, sexual orientation, national origin, age, veteran status, disability status, or genetic information; U.S. citizenship or Green Card is required.