Resident Service Engineer

Nikon SLM Solutions; Newport News (VA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health coverage

401(k) plan with match

Paid time off

Parental leave

Gym reimbursement

Disability coverage

Life insurance

Job summary

Nikon SLM Solutions is seeking a Resident Service Engineer to install and service our metal additive manufacturing systems at customer sites. You will handle mechanical setup, electrical hook-up, precision alignment, and network interfaces, ensuring reliable operation and customer satisfaction.

The role requires travel up to 50%, strong problem-solving skills, and the ability to train customer personnel on basic system use.

Qualifications

• Bachelor's degree in Mechanical, Electrical/Electronic, Automation Technology or equivalent experience.
• Hands-on mechanical and electrical troubleshooting of industrial equipment.
• Computer hardware/software setup experience.
• Ability to read electrical schematics.
• Experience with 3D printing, specifically Metal Laser Powder Bed Fusion.
• Hands-on experience with automation systems in manufacturing.
• CAD software experience.
• Strong interpersonal and communication skills.
• Ability to travel up to 50%.

Responsibilities

• Provide technical support for Nikon SLM Solutions installed machines for electrical, mechanical, cooling, and gas systems to allow machines to operate at their optimal efficiency and productivity.
• Collaborate with customer personnel to ensure successful installation and start-up.
• Engage, teach, and train customer personnel on level 1 system use for Nikon SLM Solutions equipment and peripheral machines.
• Attend, and schedule when required, meetings with customers to discuss installation or repair status and timing.
• Communicate the installation or repair status frequently to the customer and the Service Manager.
• Work closely with the Service Manager to ensure customers are served with excellence.

Skills

Troubleshooting

Electrical systems

Mechanical systems

CAD software

3D printing tech

Education

Bachelor of Science in Mechanical, Electrical/Electronic, Automation Technology or equivalent

Tools

CAD software

Industrial control systems

Job description

Nikon SLM Solutions is a leading provider of metal based additive manufacturing technology, commonly referred to as 3D printers, utilizing selective laser melting and powder bed fusion technology. Our 3D printers are designed to produce parts directly from a variety of metal powders. The customers for our metal based additive manufacturing systems come from various industries such as aerospace, energy, healthcare, and automotive. Headquartered in Lübeck Germany, Nikon SLM Solutions has approximately 600 employees worldwide.

POSITION DESCRIPTION:

Nikon SLM Solutions Resident Service Engineers provide support to our external customer by applying their knowledge and experience with Nikon SLM Solutions machines. This position is primarily focused on installation and service, and the successful candidate will be responsible for the installation of complete systems at our customer location. Machine installation includes mechanical set-up, electrical hook-up, precision alignment, and establishing customer network interfaces.

CANDIDATE REQUIREMENTS:

• Provide technical support for Nikon SLM Solutions installed machines for electrical, mechanical, cooling, and gas systems to allow machines to operate at their optimal efficiency and productivity.
• Collaborate with customer personnel to ensure successful installation and start-up.
• Engage, teach, and train customer personnel on level 1 system use for Nikon SLM Solutions equipment and peripheral machines.
• Attend, and schedule when required, meetings with customers to discuss installation or repair status and timing.
• Communicate the installation or repair status frequently to the customer and the Service Manager.
• Work closely with the Service Manager to ensure customers are served with excellence.

CANDIDATE QUALIFICATIONS:

• Bachelor of Science in Mechanical, Electrical/Electronic, Automation Technology or equivalent experience.
• Practical, hands‑on mechanical and electrical troubleshooting experience with industrial equipment.
• Computer hardware/software set‑up experience.
• Ability to read electrical schematics.
• Experience with 3D printing technology preferred, specifically, Metal Laser Powder Bed Fusion.
• Hands‑on experience with automation systems in manufacturing plants.
• CAD software experience.
• Strong interpersonal and communication skills.
• Ability to travel internationally if requested.
• Ability to work independently and cope with pressure.
• Ability to travel up to 50%

OUR COMPREHENSIVE BENEFITS PACKAGE INCLUDES:

• Health coverage including medical, dental, and vision
• 401(k) plan and 4% match
• Holiday Pay and Paid Time Off
• Paid parental leave
• Gym reimbursement
• Company-paid disability coverage
• Company-paid life insurance

Nikon SLM Solutions is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of religion, sexual orientation, national origin, age, veteran status, disability status, or genetic information; U.S. citizenship or Green Card is required.