Installation Manager

Nikon SLM Solutions; Long Beach (CA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health coverage including medical

401(k) plan with 4% match

Holiday Pay and Paid Time Off

Paid parental leave

Gym reimbursement

Company-paid disability coverage

Company-paid life insurance

Job summary

Nikon SLM Solutions is seeking an Installation Manager to oversee the installation of our advanced 3D printing systems at client sites. You will lead a team of installation service technicians, ensuring installations are completed safely, efficiently, and to the highest quality standards.

The role requires a bachelor’s degree in a related field and at least 5 years in installation/field service with 2 years in a supervisory position, plus strong leadership and travel readiness to support

Qualifications

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, or a related field.
• Minimum of 5 years in an installation or field service role, with at least 2 years in a supervisory position.
• Strong technical background in metal additive manufacturing, leadership, and excellent communication skills.

Responsibilities

• Lead and support a team of installation service technicians, ensuring efficient and high-quality installations.
• Oversee the installation process at customer sites, ensuring compliance with company standards and safety regulations.
• Serve as the primary contact for customers during installations, providing technical support and ensuring customer satisfaction.
• Maintain detailed installation records, prepare reports for senior management, and update installation procedures.
• Identify and implement best practices to improve installation processes and stay up-to-date on industry advancements.

Skills

Leadership

Project management

Travel readiness

Metal additive manufacturing

Mechanical/Electrical knowledge

Education

Bachelor's degree in Mechanical Engineering

Bachelor's degree in Electrical Engineering

Bachelor's degree in Industrial Engineering

Job description

Nikon SLM Solutions is a leading provider of metal-based additive manufacturing technology, commonly referred to as 3D printers, utilizing selective laser melting and powder bed fusion technology. Our 3D printers are designed to produce parts directly from a variety of metal powders. Our customers come from various industries such as aerospace, energy, healthcare, and automotive. Headquartered in Lübeck, Germany, Nikon SLM Solutions has more than 600 employees worldwide.

POSITION DESCRIPTION:

As an Installation Manager in the metal additive manufacturing industry, you will oversee the installation of our advanced 3D printing systems at client sites. You will manage a team of installation service technicians, ensuring that installations are completed efficiently, safely, and to the highest quality standards. Your role will be critical in ensuring that our customers receive the best possible support during the installation phase, leading to successful integration and operation of our 3D printing systems.

CANDIDATE RESPONSIBILITIES:

• Lead and support a team of installation service technicians, ensuring efficient and high-quality installations.
• Oversee the installation process at customer sites, ensuring compliance with company standards and safety regulations.
• Serve as the primary contact for customers during installations, providing technical support and ensuring customer satisfaction.
• Maintain detailed installation records, prepare reports for senior management, and update installation procedures.
• Identify and implement best practices to improve installation processes and stay up-dated on industry advancements.
• This role requires high level of travel, 70%-100% M-F.

CANDIDATE QUALIFICATIONS:

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, or a related field.
• Minimum of 5 years in an installation or field service role, with at least 2 years in a supervisory position, preferably in the metal additive manufacturing or similar high-tech industry.
• Strong technical background in metal additive manufacturing, leadership and team management skills, problem-solving abilities, excellent communication skills, and the ability to travel frequently.

OUR COMPREHENSIVE BENEFITS PACKAGE INCLUDES:

• Health coverage including medical, dental, and vision
• 401(k) plan and 4% match
• Holiday Pay and Paid Time Off
• Paid parental leave
• Gym reimbursement
• Company-paid disability coverage
• Company-paid life insurance

Nikon SLM Solutions is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of religion, sex, sexual orientation, national origin, age, veteran status, disability status, or genetic information; U.S. citizenship or Green Card is required.