Field Service Engineer

Massachusetts Health & Hospital Association; Louisiana; On-site; USD 70,000 - 90,000; Full time

Job summary

Massachusetts Health & Hospital Association is seeking a Digital Pathology Field Service Engineer to install, configure, and maintain digital pathology systems at customer sites. The role emphasizes collaboration with lab staff, clinicians, and IT teams to ensure high uptime and reliable performance.

Responsibilities include preventive and corrective maintenance on imaging hardware, implementing upgrades, documenting activities, and training end users to operate the systems effectively.

Qualifications

• Strong diagnostic and troubleshooting skills for imaging/scanning equipment and related IT components.
• Ability to work cross-functionally with clinical and technical stakeholders.
• Experience configuring systems, applying updates, and maintaining documentation.

Responsibilities

• Perform preventive and corrective maintenance on imaging hardware, scanners, and supporting IT infrastructure to maintain high uptime.
• Collaborate with lab staff, clinicians, and IT teams to troubleshoot and resolve system issues.
• Implement system upgrades and ensure reliable, accurate performance.
• Document service activities, configurations, and troubleshooting outcomes.
• Train end users to support effective system operation.

Skills

Technical troubleshooting

Imaging equipment

IT infrastructure

Cross-functional collaboration

Documentation

Job description

Role: Digital Pathology Field Service Engineer responsible for installing, configuring, and maintaining digital pathology systems at customer sites.

Key Responsibilities

• Perform preventive and corrective maintenance on imaging hardware, scanners, and supporting IT infrastructure to maintain high uptime.
• Collaborate with lab staff, clinicians, and IT teams to troubleshoot and resolve system issues.
• Implement system upgrades and ensure reliable, accurate performance.
• Document service activities, configurations, and troubleshooting outcomes.
• Train end users to support effective system operation.

Qualifications & Skills

• Strong technical troubleshooting and maintenance skills for imaging/scanning equipment and related IT components.
• Ability to work cross-functionally with clinical and technical stakeholders.
• Proficiency in configuring systems, applying updates, and maintaining operational documentation.
• Customer-facing communication skills with the ability to train and support end users.