Digital Service Engineer

Hader Solutions; Jacksonville (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Hader Solutions in Jacksonville, FL seeks a Digital Pathology Field Service Engineer to install, maintain, and troubleshoot advanced digital pathology imaging systems for healthcare clients. You will ensure high uptime and optimal image quality across sites.

You’ll install hardware and software, perform preventive maintenance, diagnose issues, collaborate with lab and IT teams, train end users, and document service activities for compliant records.

Qualifications

• Strong technical troubleshooting and field service skills.
• Working knowledge of imaging systems and related software.
• Ability to collaborate with lab and IT personnel.
• Customer-focused communication skills for training and support.
• Detail-oriented documentation and service record keeping.
• Commitment to continuous learning in a fast-evolving healthcare technology environment.

Responsibilities

• Install and configure digital pathology hardware and software.
• Perform preventative maintenance and corrective service to resolve technical issues.
• Troubleshoot and repair systems while maintaining optimal performance.
• Partner with lab and IT teams to address operational and integration needs.
• Provide end-user training and support for effective system use.
• Document service activities, findings, and outcomes.

Skills

Technical troubleshooting

Field service

Imaging systems

IT collaboration

Customer training

Documentation

Job description

Digital Pathology Field Service Engineer

Field-based role supporting advanced digital pathology imaging systems for healthcare clients. Responsible for installing, maintaining, and troubleshooting digital pathology equipment and software to ensure high uptime and consistent image quality.

Key Responsibilities

• Install and configure digital pathology hardware and software.
• Perform preventative maintenance and corrective service to resolve technical issues.
• Troubleshoot and repair systems while maintaining optimal performance.
• Partner with lab and IT teams to address operational and integration needs.
• Provide end-user training and support for effective system use.
• Document service activities, findings, and outcomes.

Qualifications & Skills

• Strong technical troubleshooting and field service skills.
• Working knowledge of imaging systems and related software.
• Ability to collaborate with lab and IT personnel.
• Customer-focused communication skills for training and support.
• Detail-oriented documentation and service record keeping.
• Commitment to continuous learning in a fast-evolving healthcare technology environment.