Field Service Engineer

Pivotal Systems; Fremont (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

Pivotal Systems in Fremont, CA seeks a Field Service Engineer to install, maintain, troubleshoot, and repair technical equipment at customer sites in the semiconductor industry.

You will travel to sites, provide on-site commissioning, calibration, diagnostics, and end-user training, and collaborate with engineering teams to improve reliability.

The role requires a degree in engineering or related field, 2–5 years' technical experience, strong problem-solving, and a valid driver's license.

Qualifications

• Bachelor’s or Associate Degree in Engineering or related field.
• 2–5 years in a technical role related to gas delivery, mass flow controllers, or pressure controllers.
• Strong troubleshooting, diagnostic, and repair skills.
• Willingness to travel frequently and work flexible hours.
• Valid driver’s license with clean driving record.

Responsibilities

• Install, commission, and configure equipment at customer sites.
• Provide technical support for gas delivery systems and controllers.
• Perform preventive maintenance and calibration.
• Diagnose and repair equipment malfunctions.
• Document service calls and reports.
• Travel to client locations and train end-users.

Skills

Troubleshooting skills

Customer service

Communication skills

Time management

Independent work

Willingness to travel

Education

Bachelor’s or Associate Degree in Engineering/related field

Tools

Gas delivery systems

Mass flow controllers

Pressure controllers

Job description

Field Service Engineer

Job Summary:

We are seeking a skilled and customer-focused Field Service Engineer to install, maintain, troubleshoot, and repair technical equipment and systems at client sites. You will serve as the face of the company during on-site visits, ensuring high levels of customer satisfaction through professional and timely service.

Key Responsibilities:

• Install, commission, and configure equipment at customer sites.
• Provide technical support for gas delivery systems, mass flow controllers, and pressure controllers used in semiconductor manufacturing. Address customer inquiries, troubleshoot issues, and offer solutions to ensure optimal system performance.
• Perform routine preventive maintenance and calibration of systems.
• Diagnose, troubleshoot, and repair equipment failures or malfunctions.
• Provide technical support and training to end-users and operators.
• Document service calls, including detailed reports and recommendations.
• Maintain strong client relationships and act as a trusted technical advisor.
• Collaborate with engineering and product teams to improve equipment reliability and performance.
• Ensure compliance with safety and regulatory requirements.
• Travel to customer locations, sometimes at short notice.

Qualifications:

• Bachelor’s or Associate Degree in Engineering, Electronics, Mechatronics, or a related technical field.
• Proven experience as a equipment service technician or engineer.
• 2-5 years of experience in a technical role related to gas delivery systems, mass flow controllers, and/or pressure controllers.
• Strong knowledge of electrical, mechanical, and/or software systems
• Excellent troubleshooting and diagnostic skills.
• Strong interpersonal and communication skills.
• Ability to work independently and manage time effectively.
• Willingness to travel frequently and work flexible hours.
• Valid driver’s license and clean driving record.