Field Service Engineer

Gilder Search Group; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Gilder Search Group is seeking Field Service Engineers in Los Angeles, California. The role involves planning equipment installations, resolving technical issues, and providing training on safe equipment operation.

Ideal candidates will have experience with vacuum furnaces and electrical skills, with a solid technical background being beneficial. A two-year technical degree or relevant experience is necessary.

Qualifications

• Experience with vacuum and/or atmosphere furnaces is required.
• Prior heat treatment experience preferred.
• Must be able to read electrical drawings and perform field wiring.

Responsibilities

• Plan and coordinate activities related to installing equipment.
• Install new or modified equipment to ensure full functionality.
• Inspect malfunctioning products and recommend corrective actions.

Skills

Experience with vacuum and/or atmosphere furnaces

Electrical skills

Hydraulic and pneumatic experience

Experience with database software

Education

Two-year college or technical school degree

Job description

Field Service Engineers

Key Responsibilities:

• Plan and coordinate activities related to installing equipment; investigating and resolving customer reports of technical problems with equipment; and eliminating future operational or service difficulties
• Install new or modified equipment at customer's facility to ensure full functionality according to specifications
• Review and maintain records of performance reports and documentation from customers and field representatives
• Provide Customer Service and/or other personnel with hands‑on technical assistance for troubleshooting and repairing equipment so as to expedite the process
• Inspect malfunctioning and/or damaged products, determine the source of the problem, recommend corrective actions and coordinate problem resolution with the Engineering Department
• Develop and conduct training on safe operation of equipment, as well as demonstrate skills to trainees including team members and customers

Experience/Qualifications:

• Experience with vacuum and/or atmosphere furnaces is required
• Prior heat treatment experience preferred
• Electrical skills preferred (must be able to read electrical drawings and perform field wiring)
• Hydraulic and pneumatic experience preferred
• Experience with database software (e.g., Allen Bradley, Siemens, Wonderware, VacuProf), internet software, spreadsheet software and PLC programming is preferred
• Ability to analyze reports to determine trends and recommend modifications; provide a communication link between the customer and company; and keep daily records, such as service reports, expenses and travel schedule

Education:

• Two-year college or technical school degree, or two to four years of related experience and/or training, is required
• Advanced technical education, or combination of education and experience, will be considered
• Experience in closely related equipment requiring the same skillsets will be considered