Field Service Engineer

Schenck USA Corp.; Deer Park (NY); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Great benefits

Employee Appreciation

Service award points

Training development

Travel opportunities

Job summary

Schenck USA Corp. is seeking a Field Service Engineer to install, calibrate, and service equipment at customer facilities. You will review performance data, diagnose problems, and work with engineering and service teams to expedite repairs.

The role requires PLC/automation skills, 3+ years in a production environment, and strong communication abilities. Travel up to 80%, with some international assignments, and opportunities for training development.

Qualifications

• Associate's degree in mechanical discipline; Bachelor's preferred.
• 3+ years of related experience and/or training in a production/assembly environment.
• Mechanical and electrical skills with experience in production/assembly environments.
• Must have PLC/Automation skills and the ability to read technical drawings and manuals.
• Strong communication, math, and computer skills; SAP experience preferred.

Responsibilities

• Install, calibrate, and service equipment at customer sites to ensure full functionality.
• Review performance reports and inspect products to determine problems.
• Analyze findings to determine cause and corrective action.
• Coordinate problem resolution with engineering and service teams to expedite repairs.
• Provide on-site technical assistance to troubleshoot and repair equipment.
• Develop and conduct training on safe operation of equipment for trainees and customers.

Skills

Customer service

Technical support

Electrical skills

Mechanical skills

PLC/Automation

SAP experience

Education

Associate degree

Engineering degree

Tools

DVM

Oscilloscope

SAP

Job description

What We Offer:

• Great benefits
• Employee Appreciation
• Employee Recognition through Service Award Point System with Amazon.
• Training Development
• Travel Opportunities

What the Ideal Candidate will do:

The Field Service Engineer will provide customer service and technical support by installing equipment, investigating, resolving customer reports of technical problems, and eliminating future operational or service difficulties by performing the following duties:

• Commissions, calibrates, and services new or modified equipment at customer's facility to ensure full functionality according to specifications.
• Reviews performance reports and documentation from customers and field representatives and inspects malfunctioning or damaged product to determine nature and scope of problem.
• Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
• Provides on-site technical assistance to help troubleshoot and repair equipment.
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.

• Associate's degree in mechanical discipline from a two-year college or technical school. Bachelor's Degree in engineering preferred.
• 3+ years of related experience and/or training; or equivalent combination of education and experience.
• Must have mechanical and electrical skills having experience in a production/assembly line type of environment.
• Proficient in DVM, O-Scope, and instruments used in troubleshooting of electro schematics diagrams.
• Must have PLC/Automation skills.
• Must be able to read and interpret documents such as technical drawings, operating/maintenance instructions, and procedure manuals.
• Must be able to write routine reports and correspondence.
• Must possess strong communication, math, and computer skills. SAP experience preferred.
• Travel up to 80% of the time, sometimes internationally.