Field Service Engineer

CyberCoders, Inc.; Williamsburg (MI); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

401(k)

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

Short-Term Disability

Paid Time Off

Employee Referral Program

Job summary

CyberCoders, Inc. is seeking a proactive Field Service Engineer to install, commission, and maintain industrial machinery at customer sites across the U.S. You will troubleshoot electrical and mechanical faults, configure CNC systems, and provide on-site customer training.

The role demands PLC proficiency, hands-on Fanuc experience, and strong safety practices while traveling 50–75% of the time. Excellent communication is essential for remote customer support and collaboration with internal

Qualifications

• Bachelor's degree or diploma in a technical field or equivalent hands-on experience.
• 3+ years of field service or maintenance in industrial machinery, CNC preferred.
• Proven PLC programming and troubleshooting experience.

Responsibilities

• Respond to customer service requests with on-site timely support to minimize downtime.
• Install, configure, and commission CNC machines and automated systems (Fanuc controllers, PLCs).
• Diagnose electrical, mechanical, and control faults using schematics and diagnostic tools.
• Perform preventive maintenance and calibrations for peak performance.
• Train customers on safe operation and routine maintenance.

Skills

PLC programming

Fanuc CNC

Electrical wiring

Mechanical aptitude

Troubleshooting

Customer communication

Travel readiness

Education

Bachelor's degree in Electrical/Mechanical/Mechatronics or equivalent

Tools

Fanuc controllers

Siemens/Allen-Bradley PLCs

Job description

Field Service Engineer

• Location: Houston, TX, Orange, CA, Winder, GA, Williamsburg, MI remote
• Travel Requirements: 50%-75% travel
• Work Location: On the road
• Schedule: 8-hour shift, Monday to Friday

Position Overview

We are seeking a proactive Field Service Engineer to install, commission, maintain, and repair industrial machinery and automated systems at customer sites. The role focuses on ensuring equipment uptime and reliability through on-site troubleshooting, electrical and mechanical repairs, and effective customer communication. The ideal candidate combines strong PLC/CNC/Fanuc experience with solid electrical and mechanical skills and the ability to work independently in the field.

Key Responsibilities

• Respond to customer service requests and technical emergencies, providing timely on-site support to minimize equipment downtime.
• Install, configure, and commission CNC machines and automated systems, including Fanuc controllers and PLC-based equipment.
• Diagnose and troubleshoot electrical, mechanical, and control system faults using schematics, diagnostic tools, and systematic problem-solving.
• Perform preventive maintenance, calibration, and routine inspections to ensure peak equipment performance.
• Repair and replace electrical components, mechanical parts, sensors, drives, and other system elements as required.
• Provide customer training and technical guidance on safe operation, routine maintenance, and best practices.
• Document service activities, test results, and parts used; generate clear service reports and communicate status to customers and internal teams.
• Coordinate with engineering, spare parts, and sales teams to support upgrades, retrofits, and warranty work.
• Manage spare parts inventory for assigned territory and recommend parts or system improvements to reduce recurrence of failures.
• Adhere to company safety standards and local regulations while working on customer premises; participate in continuous improvement initiatives.

Qualifications

• Bachelors degree or diploma in Electrical, Mechanical, Mechatronics, or a related technical field, or equivalent hands-on experience.
• 3+ years of field service or maintenance experience with industrial machinery, preferably including CNC equipment.
• Proven experience with PLC programming and troubleshooting (e.g., Siemens, Allen-Bradley or similar).
• Hands-on experience with Fanuc controllers and CNC machine troubleshooting and commissioning.
• Solid electrical skills (wiring, motor controls, drives, sensors) and strong mechanical aptitude (alignment, bearings, hydraulics/pneumatics).
• Experience commissioning automated systems and performing on-site system integration.
• Ability to read and interpret electrical schematics, mechanical drawings, and control documentation.
• Strong troubleshooting skills with a methodical, safety-first approach to problem solving.
• Excellent customer-facing communication skills and ability to explain technical issues to varied audiences.
• Willingness to travel regularly, hold a valid drivers license, and be available for occasional on-call or after-hours support.
• Relevant certifications (e.g., Fanuc certification, electrical licensing, PLC training) are a plus.

Benefits

• Competitive salary
• 401(k)
• Health, Vision and Dental Insurance
• Life Insurance and Short-Term Disability
• Paid Time-Off including vacation, sick time and Holidays
• Employee Referral Program