Field Service Engineer

TD SYNNEX; Carson City (NV); Sur place; USD 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Retirement plan with company match

Paid time off

Tuition reimbursement

Résumé du poste

Hyve Solutions is seeking an IT Helpdesk professional to support internal and external users. The role involves PC imaging, OS installation, and repairs, plus end-user support and ticket handling in a fast-paced environment.

You will troubleshoot software/hardware issues, collaborate with system/network admins, and help manage inventory of desktops, laptops, and peripherals. A+ or equivalent experience is preferred, with strong communications and customer service skills.

Qualifications

• Minimum 2-8+ years of experience in a similar role.
• High School Diploma or equivalent experience or A+ Certification.
• Excellent interpersonal skills, excellent verbal and written communication.
• Excellent customer service skills.
• In-depth knowledge on PC components.
• Ability to dismantle, and re-assemble laptops and desktops.
• Knowledge of Computer Networks and connectivity TCP/IP is a plus.
• Knowledge of Active Directory is a plus.
• Proven experience working in a fast-paced, hands-on team environment handling tasks/assignments which are moderately complex in nature.
• Must be able to lift equipment 50 pounds.

Responsabilités

• Perform PC system imaging, Deployment, OS installation, and repair.
• Process Helpdesk tickets and provide end-user support.
• Troubleshot software and hardware failures and identify network problems related to desktop, laptop, printer, and IoT devices
• Collaborate with System and Network Administrators to support project deployments including software updates, system upgrades, and infrastructure enhancements.
• Manage and maintain inventory of desktop and laptop computers, peripherals, and related hardware components.

Connaissances

A+ Certification

PC hardware

Active Directory

Networking basics (TCP/IP)

Customer service

Communication skills

Hardware troubleshooting

Formation

High School Diploma or equivalent

Outils

Active Directory

Description du poste

Hyve Company OverviewHyve Solutions transforms complex engineering challenges into production reality for technology innovators building AI, cloud, and connected infrastructure. As a US-based manufacturing partner, the company rapidly delivers fast, agile execution through dep technical partnerships and co-innovation, and supply chain clarity. Hyve’s integrated ODM, CM, and SI capabilities eliminate vendor complexity while accelerating time-to-market with single-partner accountability from design through scale. The company co-innovates with deep engineering expertise, treating customer success as its own while building tomorrow's digital infrastructure.Key ResponsibilitiesJoin our innovative IT team! We aim to simplify our processes, secure devices and networks, and provide top-tier support for our internal and external customers. We’re seeking passionate, innovative professionals who are excited to be a part of the world’s largest IT distributor.Perform PC system imaging, Deployment, OS installation, and repair.Process Helpdesk tickets and provide end-user support.Troubleshot software and hardware failures and identify network problems related to desktop, laptop, printer, and IoT devicesCollaborate with System and Network Administrators to support project deployments including software updates, system upgrades, and infrastructure enhancements.Manage and maintain inventory of desktop and laptop computers, peripherals, and related hardware components.Required QualificationsMinimum 2-8+ years of experience in a similar role.High School Diploma or equivalent experience or A+ Certification.Excellent interpersonal skills, Excellent verbal, and written communication.Excellent customer service skills.In-depth knowledge on PC and its components.Ability to dismantle, and re-assemble laptops and desktops.Knowledge of Computer Networks and connectivity TCP/IP is a plus.Knowledge of Active Directory is a plus.Proven experience working in a fast-paced, hands-on team environment handling tasks/assignments which are moderately complex in nature.Must be able to lift equipment 50 pounds.Compensation & BenefitsCompetitive salary commensurate with experienceComprehensive health, dental, and vision insuranceRetirement savings plan with company matchProfessional development and training opportunitiesFlexible work arrangementsGenerous paid time off and holidaysWork EnvironmentThis position operates in an office environment. The role may require you to lift up to 50 pounds. Reasonable accommodation may enable individuals with disabilities to perform the essential functions.What’s in it for youBenefit InsuranceFlexible Spending Account (FSA)Health Savings Account (HSA)Mental Health Care401K with matchPaid Holidays, Vacation & Sick DaysTuition ReimbursementPerks at WorkLEAP ProgramMyFlexPayWhat’s in it for youBenefit InsuranceFlexible Spending Account (FSA)Health Savings Account (HSA)Mental Health Care401K with matchPaid Holidays, Vacation & Sick DaysTuition ReimbursementPerks at WorkLEAP ProgramMyFlexPayWe are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We are committed to creating an inclusive environment for all employees.