Field Service Engineer

Hyve Solutions; Reno (NV); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401K with company match

Paid holidays

Job summary

Hyve Solutions is seeking an IT Helpdesk professional to support internal and external users, secure devices and networks, and maintain IT infrastructure. The role involves imaging PCs, deploying systems, and providing responsive end-user assistance.

You will collaborate with system and network teams, handle tickets, and keep hardware inventory up to date. The position requires strong communication and hands-on problem solving in a fast-paced environment.

Qualifications

• Minimum 2-8+ years of experience in a similar role.
• High School Diploma or equivalent experience or A+ Certification.
• Excellent interpersonal skills, verbal and written communication.
• Excellent customer service skills.
• In-depth knowledge of PC components.
• Ability to dismantle and re-assemble laptops and desktops.
• Knowledge of Computer Networks and TCP/IP is a plus.
• Knowledge of Active Directory is a plus.
• Experience in a fast-paced hands-on team environment with moderately complex tasks.
• Must be able to lift equipment up to 50 pounds.

Responsibilities

• Perform PC system imaging, deployment, OS installation, and repair.
• Process helpdesk tickets and provide end-user support.
• Troubleshoot software and hardware failures and identify network problems related to desktop, laptop, printer, and IoT devices.
• Collaborate with System and Network Administrators to support projects including software updates, system upgrades, and infrastructure enhancements.
• Manage and maintain inventory of desktop and laptop computers, peripherals, and related hardware components.

Skills

Interpersonal skills

Customer service

PC hardware

Network TCP/IP

Active Directory

Laptop repair

Education

High School Diploma

A+ Certification

Job description

Hyve Company Overview

Hyve Solutions transforms complex engineering challenges into production reality for technology innovators building AI, cloud, and connected infrastructure. As a US-based manufacturing partner, the company rapidly delivers fast, agile execution through dep technical partnerships and co-innovation, and supply chain clarity. Hyve's integrated ODM, CM, and SI capabilities eliminate vendor complexity while accelerating time-to-market with single-partner accountability from design through scale. The company co-innovates with deep engineering expertise, treating customer success as its own while building tomorrow's digital infrastructure.

Hyve Company Overview

Hyve Solutions transforms complex engineering challenges into production reality for technology innovators building AI, cloud, and connected infrastructure. As a US-based manufacturing partner, the company rapidly delivers fast, agile execution through dep technical partnerships and co-innovation, and supply chain clarity. Hyve's integrated ODM, CM, and SI capabilities eliminate vendor complexity while accelerating time-to-market with single-partner accountability from design through scale. The company co-innovates with deep engineering expertise, treating customer success as its own while building tomorrow's digital infrastructure.

Key Responsibilities

Join our innovative IT team! We aim to simplify our processes, secure devices and networks, and provide top-tier support for our internal and external customers. We're seeking passionate, innovative professionals who are excited to be a part of the world's largest IT distributor.

• Perform PC system imaging, Deployment, OS installation, and repair.
• Process Helpdesk tickets and provide end-user support.
• Troubleshot software and hardware failures and identify network problems related to desktop, laptop, printer, and IoT devices
• Collaborate with System and Network Administrators to support project deployments including software updates, system upgrades, and infrastructure enhancements.
• Manage and maintain inventory of desktop and laptop computers, peripherals, and related hardware components.

Required Qualifications

• Minimum 2-8+ years of experience in a similar role.
• High School Diploma or equivalent experience or A+ Certification.
• Excellent interpersonal skills, Excellent verbal, and written communication.
• Excellent customer service skills.
• In-depth knowledge on PC and its components.
• Ability to dismantle, and re-assemble laptops and desktops.
• Knowledge of Computer Networks and connectivity TCP/IP is a plus.
• Knowledge of Active Directory is a plus.
• Proven experience working in a fast-paced, hands-on team environment handling tasks/assignments which are moderately complex in nature.
• Must be able to lift equipment 50 pounds.

Compensation & Benefits

• Competitive salary commensurate with experience
• Comprehensive health, dental, and vision insurance
• Retirement savings plan with company match
• Professional development and training opportunities
• Flexible work arrangements
• Generous paid time off and holidays

Work Environment

This position operates in an office environment. The role may require you to lift up to 50 pounds. Reasonable accommodation may enable individuals with disabilities to perform the essential functions.

What's In It For You

Benefit Insurance

• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Mental Health Care
• 401K with match
• Paid Holidays, Vacation & Sick Days
• Tuition Reimbursement
• Perks at Work
• LEAP Program
• MyFlexPay

What's in it for you

Benefit Insurance

• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Mental Health Care
• 401K with match
• Paid Holidays, Vacation & Sick Days
• Tuition Reimbursement
• Perks at Work
• LEAP Program
• MyFlexPay

We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We are committed to creating an inclusive environment for all employees.