Field Service Engineer

Hyve Solutions Corporation; Reno (NV); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance and dental

Vision insurance

Retirement plan with company match

Professional development

Paid time off and holidays

Flexible work arrangements

Perks at Work

Tuition Reimbursement

LEAP Program

MyFlexPay

Job summary

Hyve Solutions, a TD SYNNEX subsidiary, seeks an experienced IT Helpdesk professional in Reno to provide end-user support, imaging, OS deployment, and hardware troubleshooting. The role requires hands-on work and collaboration with system and network teams.

You will handle tickets, repair tasks, and inventory management, with an emphasis on secure devices, network connectivity, and customer service excellence. The position offers flexible work arrangements and comprehensive benefits.

Qualifications

• Minimum 2-8+ years of experience in a similar role.
• High School Diploma or equivalent experience or A+ Certification.
• Excellent interpersonal, verbal and written communication.
• Excellent customer service skills.
• Knowledge of PC components.
• Ability to dismantle and re-assemble laptops and desktops.
• Knowledge of TCP/IP is a plus.
• Knowledge of Active Directory is a plus.
• Experience in a fast-paced, hands-on team environment.
• Must be able to lift equipment up to 50 pounds.

Responsibilities

• Perform PC system imaging, deployment, OS installation and repair.
• Process Helpdesk tickets and provide end-user support.
• Troubleshoot software and hardware failures; identify network problems for desktops, laptops, printers, and IoT devices.
• Collaborate with System and Network Administrators to support deployments and upgrades.
• Manage and maintain inventory of desktops, laptops, peripherals, and related hardware.

Skills

PC hardware

Customer service

Laptop/Desktop repair

OS installation

TCP/IP

Active Directory (AD)

Team collaboration

Communication

Education

High School Diploma or equivalent / A+ Certification

Job description

Hyve Company Overview

Hyve Solutions transforms complex engineering challenges into production reality for technology innovators building AI, cloud, and connected infrastructure. As a US-based manufacturing partner, the company rapidly delivers fast, agile execution through dep technical partnerships and co-innovation, and supply chain clarity. Hyve’s integrated ODM, CM, and SI capabilities eliminate vendor complexity while accelerating time-to-market with single-partner accountability from design through scale. The company co-innovates with deep engineering expertise, treating customer success as its own while building tomorrow's digital infrastructure.

Key Responsibilities

Join our innovative IT team! We aim to simplify our processes, secure devices and networks, and provide top-tier support for our internal and external customers. We’re seeking passionate, innovative professionals who are excited to be a part of the world’s largest IT distributor.

• Perform PC system imaging, Deployment, OS installation, and repair.
• Process Helpdesk tickets and provide end-user support.
• Troubleshot software and hardware failures and identify network problems related to desktop, laptop, printer, and IoT devices
• Collaborate with System and Network Administrators to support project deployments including software updates, system upgrades, and infrastructure enhancements.
• Manage and maintain inventory of desktop and laptop computers, peripherals, and related hardware components.

Required Qualifications

• Minimum 2-8+ years of experience in a similar role.
• High School Diploma or equivalent experience or A+ Certification.
• Excellent interpersonal skills, Excellent verbal, and written communication.
• Excellent customer service skills.
• In-depth knowledge on PC and its components.
• Ability to dismantle, and re-assemble laptops and desktops.
• Knowledge of Computer Networks and connectivity TCP/IP is a plus.
• Knowledge of Active Directory is a plus.
• Proven experience working in a fast-paced, hands-on team environment handling tasks/assignments which are moderately complex in nature.
• Must be able to lift equipment 50 pounds.

Compensation & Benefits

• Competitive salary commensurate with experience
• Comprehensive health, dental, and vision insurance
• Retirement savings plan with company match
• Professional development and training opportunities
• Flexible work arrangements
• Generous paid time off and holidays

Work Environment

This position operates in an office environment. The role may require you to lift up to 50 pounds. Reasonable accommodation may enable individuals with disabilities to perform the essential functions.

What’s in it for you

• Benefit Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Mental Health Care
• 401K with match
• Paid Holidays, Vacation & Sick Days
• Tuition Reimbursement
• Perks at Work
• LEAP Program
• MyFlexPay

What’s in it for you

• Benefit Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Mental Health Care
• 401K with match
• Paid Holidays, Vacation & Sick Days
• Tuition Reimbursement
• Perks at Work
• LEAP Program
• MyFlexPay

ABOUT HYVE SOLUTION

Hyve Solutions transforms complex engineering challenges into production reality for technology innovators building AI, cloud, and connected infrastructure. As a US-based manufacturing partner, the company rapidly delivers fast, agile execution through deep technical partnerships and co-innovation, and supply chain clarity. Hyve's integrated ODM, CM, and SI capabilities eliminate vendor complexity while accelerating time-to-market with single-partner accountability from design through scale. The company co-innovates with deep engineering expertise, treating customer success as its own while building tomorrow's digital infrastructure. Hyve Solutions is a wholly owned subsidiary of TD SYNNEX Corporation (NYSE: SNX). For more information, visit hyvesolutions.com, email [e-mail], or call [phone].

ABOUT TD SYNNEX CORPORATION

TD SYNNEX (NYSE: SNX) is a leading global distributor and solutions aggregator for the IT ecosystem. We’re an innovative partner helping more than 150,000 customers in 100+ countries to maximize the value of technology investments, demonstrate business outcomes and unlock growth opportunities. Headquartered in Clearwater, Florida, and Fremont, California, TD SYNNEX’ 23,000 co-workers are dedicated to uniting compelling IT products, services and solutions from 1,500+ best-in-class technology vendors. Our edge-to-cloud portfolio is anchored in some of the highest-growth technology segments including cloud, cybersecurity, big data/analytics, IoT, mobility and everything as a service. TD SYNNEX is committed to serving customers and communities, and we believe we can have a positive impact on our people and our planet, intentionally acting as a respected corporate citizen. We aspire to be a diverse and inclusive employer of choice for talent across the IT ecosystem.

We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We are committed to creating an inclusive environment for all employees.