Field Service Engineer, Northeast Region

Eos Na; Novi (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

Eos Na is seeking an experienced Field Service Engineer to work in the Northeast. This position involves providing service and support during field visits for customers' equipment, managing on-site installation, maintenance, and troubleshooting.

The ideal candidate should have at least 2-3 years of experience, be a certified technician in electrical engineering, and possess strong communication skills. Extensive travel may be required.

Qualifications

• 2-3 years of experience in servicing industrial equipment.
• Certified technician or skilled worker in electrical engineering technology.
• Experience in additive manufacturing data preparation using MAGICS and/or SolidWorks.

Responsibilities

• Install equipment at customer’s facility according to EOS specifications.
• Provide on-site technical/remote assistance for troubleshooting.
• Perform preventative maintenance procedures for customer’s equipment.

Skills

Experience in servicing industrial equipment

Electrical engineering technology

Additive manufacturing data preparation

Product knowledge on industrial lasers

Computer knowledge (PC-configuration, MS-Windows)

Good communication skills

Education

Certified technician or skilled worker

Tools

MAGICS

SolidWorks

Job description

Title: Field Service Engineer (Metals), Northeast

Location: Londonderry, New Hampshire

Responsible Manager: Service Manager, Northeast

We are looking for an experienced, energetic and motivated Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing service and support during field visits for customers’ equipment. You will manage all on-site installation, repair, maintenance, diagnosing technical problems, and determining proper solutions in order to achieve outstanding customer satisfaction.

Responsibilities

• Installation of equipment at customer’s facility to ensure full functionality according to EOS specifications.
• Provide on-site technical/remote assistance to help troubleshoot and repair equipment.
• Perform preventative maintenance procedures for customer’s equipment within the scheduled times.
• Timely, accurate submission of all service documentation according to EOS procedures and guidelines.
• Cooperate in projects such as training, documentation, and exhibition installations.
• Work closely with 2nd Level Support to ensure local install base is maintained to company standards.
• Communicate and maintain service records and field service reports.
• Manage EOS service tools and spare parts inventory to ensure accurate inventory of assigned company assets.

Qualifications

• Minimum 2-3 years of experience in servicing industrial equipment.
• Certified technician or skilled worker in electrical engineering technology.
• Experience in additive manufacturing data preparation using MAGICS and/or SolidWorks.
• Thorough product knowledge on industrial lasers and axis motion systems.
• Skilled in using written, oral, schematic and diagram engineering instructions.
• Possess computer knowledge (PC-configuration, MS-Windows, Network knowledge, MS-Office).
• Availability to work irregular shifts, including evenings and weekends.
• Ability to work independently as well as within a team.
• Professional appearance and conduct, with good communication skills.
• Willingness to travel extensively, including international travel.
• Valid driver’s license and passport.

EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability. At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness.