Field Service Engineer, Northeast

Eos Na; Novi (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

Eos Na is hiring an On-site Field Service Engineer located in the northern region of the United States. This role involves the installation and servicing of industrial equipment, ensuring they function according to specifications.

The ideal candidate will have at least 2-3 years of experience in servicing industrial equipment and knowledge in electrical engineering. The position also requires a valid driver’s license and the ability to travel.

Qualifications

• Minimum 2-3 years of experience in servicing industrial equipment.
• Willingness to travel, including international travel.
• Valid driver's license and passport.

Responsibilities

• Installation of equipment at customer's facility.
• Provide on-site technical assistance to troubleshoot equipment.
• Perform preventative maintenance procedures for customer’s equipment.

Skills

Servicing industrial equipment

Electrical engineering technology

Additive manufacturing data preparation

Communication skills

Education

Certified technician or skilled worker

Tools

MAGICS

SolidWorks

MS-Office

Job description

Title

Field Service Engineer, Northeast

Manager

SCCT Service Manager, Northeast

Location

Devens, Massachusetts

Note

This position is for an On‑site Field Service Engineer. If the assignment should end, the position would revert to a Field Service Engineer role where travel is required.

Mission

• Installation of equipment at customer’s facility to ensure full functionality according to EOS specifications.
• Provide on‑site technical/remote assistance to help troubleshoot and repair equipment.
• Perform preventative maintenance procedures for customer’s equipment within the scheduled time.
• Timely, accurate submission of all service documentation according to EOS procedures and guidelines.
• Cooperate in projects such as training, documentation, and exhibition installations.
• Work closely with 2nd Level Support to ensure local installation base is maintained to company standards.
• Communicate and maintain service records and service reports.
• Manage EOS service tools and spare parts inventory to ensure accurate inventory of company‑assigned assets.

Talents

• Minimum 2-3 years of experience in servicing industrial equipment.
• Certified technician or skilled worker in electrical engineering technology.
• Experience in additive manufacturing data preparation using MAGICS and/or SolidWorks.
• Thorough product knowledge on industrial lasers and axis motion systems.
• Skilled in using written, oral, schematic and diagram engineering instructions.
• Possess computer knowledge (PC‑configuration, MS‑Windows, Network knowledge, MS‑Office).
• Availability to work irregular shifts, including evenings and weekends.
• Ability to work independently as well as within a team.
• Professional appearance and conduct, with good communication skills.
• Willingness to travel, including international travel.
• Valid driver’s license and passport.

Equity, Diversity, & Inclusion

EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability.