Dispatcher

Creative MultiCare; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

On-the-job training

Health, dental, and vision insurance

401(k) matching with immediate vesting

Supplemental insurance packages

Job summary

Creative MultiCare is hiring a full-time Dispatcher Service Representative in Orlando, FL. You will dispatch technicians, manage the daily service schedule, and communicate with customers to keep everyone informed of progress.

Excellent written and verbal communication skills and proficiency in English are required; bilingual is a plus. On-the-job paid training and benefits are provided, with a focus on accuracy and efficient service delivery.

Qualifications

• Excellent written and verbal communication skills.
• Must read, write, understand and speak English.
• Bilingual is a plus, but not required.

Responsibilities

• Dispatch a core group of technicians and manage a daily service schedule in an efficient and timely manner.
• Communicate with and update customers based on the daily service schedule
• Handle customer inquiries with professionalism
• Manage a large amount of inbound and outbound calls in a timely manner
• Identify customers’ needs, clarify information, research issues as they arise, and provide solutions and/or alternatives
• Provide information about our services
• Build sustainable relationships with both customers and technicians
• Develop and maintain a knowledge base of products, services, and technician skillsets to utilize when making decisions based on specific customer request/needs
• Meet personal/team qualitative and quantitative targets

Skills

Communication skills

English proficiency

Interpersonal skills

Organizational skills

Job description

Creative MultiCare is looking to hire a full-time Dispatcher Service Representative in Orlando, FL. No experience necessary! Creative MultiCare, LLC has the best group of service technicians, management personnel, and office staff in the industry. We combine cutting edge technology with a dedication to training and quality to produce the best results. The Dispatcher is crucial in ensuring the smooth operation of our dispatch processes.

Job Description:

• Dispatch a core group of technicians and manage a daily service schedule in an efficient and timely manner
• Communicate with and update customers based on the daily service schedule
• Handle customer inquiries with professionalism
• Manage a large amount of inbound and outbound calls in a timely manner
• Identify customers’ needs, clarify information, research issues as they arise, and provide solutions and/or alternatives
• Provide information about our services
• Build sustainable relationships with both customers and technicians
• Develop and maintain a knowledge base of products, services, and technician skillsets to utilize when making decisions based on specific customer request/needs
• Meet personal/team qualitative and quantitative targets

Our Benefits Include:

• Weekly pay
• Paid time off
• On-the-job paid training
• Health, dental, and vision insurance
• 401(k) matching with immediate vesting
• Supplemental insurance packages

Job Requirements:

• Previous experience in a similar role is preferred, but not required
• Excellent written and verbal communication skills
• Positive and professional demeanor with great interpersonal skills
• Strong organizational skills and the ability to manage multiple tasks simultaneously
• Attention to detail and a commitment to maintaining accurate records
• Must be able to read, write, understand, and speak English
• Bilingual is a plus, but not required
• Must pass pre-employment background check