Dispatcher

Creative Multicare, Inc.; Orlando, Northern (FL, KY); Hybrid; USD 18,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

On-the-job training

Health insurance

Dental insurance

Vision insurance

401(k) matching

Supplemental insurance

Job summary

Creative MultiCare, LLC is seeking a full-time Dispatcher Service Representative in Orlando, FL to help ensure smooth dispatch operations. No experience necessary, on-the-job training provided.

You will dispatch technicians, manage daily service schedules, communicate with customers, answer calls, and maintain accurate records while delivering friendly, professional service. English fluency required; bilingual is a plus.

Qualifications

• Excellent written and verbal communication skills.
• Positive and professional demeanor with great interpersonal skills.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Attention to detail and a commitment to maintaining accurate records.
• Must read, write, understand, and speak English.

Responsibilities

• Dispatch technicians and manage daily service schedules efficiently.
• Communicate with customers and provide updates.
• Handle customer inquiries with a professional demeanor.
• Manage a large volume of inbound and outbound calls.
• Identify customer needs, research issues, and offer solutions.
• Provide information about services.
• Build strong relationships with customers and technicians.
• Develop and maintain a knowledge base for products and services.
• Meet personal and team qualitative and quantitative targets.

Skills

Written communication

Verbal communication

Multitasking

Attention to detail

English proficiency

Job description

Creative MultiCare is looking to hire a full-time Dispatcher Service Representative in Orlando, FL. No experience necessary!

Creative MultiCare, LLC has the best group of service technicians, management personnel, and office staff in the industry. We combine cutting edge technology with a dedication to training and quality to produce the best results.

The Dispatcher is crucial in ensuring the smooth operation of our dispatch processes.

Job Description:

• Dispatch a core group of technicians and manage a daily service schedule in an efficient and timely manner
• Communicate with and update customers based on the daily service schedule
• Handle customer inquiries with professionalism
• Manage a large amount of inbound and outbound calls in a timely manner
• Identify customers’ needs, clarify information, research issues as they arise, and provide solutions and/or alternatives
• Provide information about our services
• Build sustainable relationships with both customers and technicians
• Develop and maintain a knowledge base of products, services, and technician skillsets to utilize when making decisions based on specific customer request/needs
• Meet personal/team qualitative and quantitative targets

Our Benefits Include:

• Weekly pay
• Paid time off
• On-the-job paid training
• Health, dental, and vision insurance
• 401(k) matching with immediate vesting
• Supplemental insurance packages

Job Requirements:

• Previous experience in a similar role is preferred, but not required
• Excellent written and verbal communication skills
• Positive and professional demeanor with great interpersonal skills
• Strong organizational skills and the ability to manage multiple tasks simultaneously
• Attention to detail and a commitment to maintaining accurate records
• Must be able to read, write, understand, and speak English
• Bilingual is a plus, but not required
• Must pass pre-employment background check