Dynamic Dispatch Coordinator - Customer-Focused & Growth

Frank-Gay-Services-1; Orlando (FL); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Medical, Prescription, Dental, and Vis

401k matching

Paid Holidays

Paid Time Off

Ongoing training & development

Job summary

Frank Gay Services in Orlando, FL is seeking a Dispatcher Coordinator to join our team. You will coordinate scheduling and routing of technicians, assign the right skilled staff to service calls, and deliver exceptional customer service in a fast-paced environment.

We value teamwork, ongoing training, and career growth. Two years of call center or dispatch experience is required, and Service Titan experience is a major plus. Competitive pay and comprehensive benefits await.

Qualifications

• Minimum 2 years of call center and/or dispatch experience.
• Ability to work in a fast-paced environment.
• Excellent prioritization of tasks.

Responsibilities

• Deliver exceptional customer service.
• Work in a team environment.
• Drive revenue and help meet the market goals.
• Scheduling and routing of technicians.
• Coordinate the correct skilled technicians to the right service calls.
• Handle customer service requests and issues while collaborating with department management on customer satisfaction solutions and strategies.
• Help others and feel great doing it!

Skills

Dispatch experience

Call center experience

Customer service

Tools

ServiceTitan

Job description

Frank Gay Services in Orlando, FL is seeking a Dispatcher Coordinator to join our team. You will coordinate scheduling and routing of technicians, assign the right skilled staff to service calls, and deliver exceptional customer service in a fast-paced environment.

We value teamwork, ongoing training, and career growth. Two years of call center or dispatch experience is required, and Service Titan experience is a major plus. Competitive pay and comprehensive benefits await.