Dispatcher

Creative MultiCare, LLC; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

On-the-job training

Health, dental, and vision insurance

401(k) matching with immediate vesting

Supplemental insurance packages

Job summary

Creative MultiCare, LLC is hiring a full-time Dispatcher Service Representative in Orlando, FL. No experience is necessary, and on-the-job training is provided to develop scheduling and customer service skills.

You will dispatch technicians, communicate updates to customers, handle inquiries, and maintain service records while building strong relationships with clients and technicians. The role emphasizes organization, accuracy, and professional communication.

Qualifications

• Excellent written and verbal communication skills.
• Positive and professional demeanor with interpersonal skills.
• Strong organizational skills and the ability to manage multiple tasks.

Responsibilities

• Dispatch a core group of technicians and manage daily service schedule.
• Communicate with and update customers based on the daily service schedule.
• Handle customer inquiries with professionalism.
• Manage a large amount of inbound and outbound calls.
• Identify customers’ needs and provide solutions or alternatives.
• Provide information about services and build relationships with customers and technicians.
• Develop and maintain knowledge base of products, services, and technician skillsets.

Skills

Communication skills

Interpersonal skills

Organization

Attention to detail

English proficiency

Bilingual (nice to have)

Job description

Creative MultiCare is looking to hire a full-time Dispatcher Service Representative in Orlando, FL. No experience necessary!

Creative MultiCare, LLC has the best group of service technicians, management personnel, and office staff in the industry. We combine cutting edge technology with a dedication to training and quality to produce the best results.

The Dispatcher is crucial in ensuring the smooth operation of our dispatch processes.

Job Description:

• Dispatch a core group of technicians and manage a daily service schedule in an efficient and timely manner
• Communicate with and update customers based on the daily service schedule
• Handle customer inquiries with professionalism
• Manage a large amount of inbound and outbound calls in a timely manner
• Identify customers’ needs, clarify information, research issues as they arise, and provide solutions and/or alternatives
• Provide information about our services
• Build sustainable relationships with both customers and technicians
• Develop and maintain a knowledge base of products, services, and technician skillsets to utilize when making decisions based on specific customer request/needs
• Meet personal/team qualitative and quantitative targets

Our Benefits Include:

• Weekly pay
• Paid time off
• On-the-job paid training
• Health, dental, and vision insurance
• 401(k) matching with immediate vesting
• Supplemental insurance packages

Job Requirements:

• Previous experience in a similar role is preferred, but not required
• Excellent written and verbal communication skills
• Positive and professional demeanor with great interpersonal skills
• Strong organizational skills and the ability to manage multiple tasks simultaneously
• Attention to detail and a commitment to maintaining accurate records
• Must be able to read, write, understand, and speak English
• Bilingual is a plus, but not required
• Must pass pre-employment background check