Field Service Dispatcher: Orchestrate Tech Schedules

LiftOne; Greenville (SC); On-site; USD 36,000 - 54,000; Full time

Job summary

LiftOne is seeking a Dispatcher to support branch operations by managing technician calendars, dispatch assignments, and customer communications. The role emphasizes high customer satisfaction and team mentoring to uphold service quality.

Responsibilities include ensuring technicians have training, parts, and certifications, while coordinating daily workflows and documenting service activities. This position offers growth within a family-owned company with strong values.

Qualifications

• Experience with field service scheduling and dispatching.
• Strong customer service and follow-up skills.
• Experience using CRM and field service management systems.

Responsibilities

• Create and manage service technician calendars and assignments.
• Dispatch technicians to customer locations with full notes.
• Monitor WIP and dispatch status; inform service manager of progress.
• Ensure technicians have training, parts, and certifications.
• Maintain regular communication with technicians throughout the day.
• Provide proactive updates to customers on service progress.
• Record and maintain project documentation and service records.
• Review dashboards to improve service metrics.

Skills

Customer service

Time management

Communication

Dispatching

Multitasking

Conflict resolution

Education

High school degree

Associate’s degree preferred

Tools

Salesforce

ServiceMax

CRM software

Scheduling software

Job description

LiftOne is seeking a Dispatcher to support branch operations by managing technician calendars, dispatch assignments, and customer communications. The role emphasizes high customer satisfaction and team mentoring to uphold service quality.

Responsibilities include ensuring technicians have training, parts, and certifications, while coordinating daily workflows and documenting service activities. This position offers growth within a family-owned company with strong values.