Field Service Team Lead - Technician Supervisor

Weisiger Group - USA; Greensboro (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

LiftOne seeks a Service Supervisor to coordinate customer service activities across the shop and field, leading technicians and driving safety, quality and efficiency. The role emphasizes lean practices, performance monitoring, and dispatching work orders to meet customer needs.

A bachelor’s degree and 2–4 years of leadership experience in service or related industries are preferred. Strong communication and coaching skills are essential for success in this role.

Qualifications

• Bachelor’s degree and 2–4 years of related leadership experience preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities with a focus on practical solutions.
• Experience with lean operating systems and continuous improvement.
• Proven ability to coach and develop technicians and lead teams.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and related tools.

Responsibilities

• Coordinate customer service activities across the shop and field; oversee all service operations.
• Dispatch and manage work orders; monitor safety, quality, delivery and cost metrics.
• Lead technician teams; conduct performance appraisals and development activities.
• Drive a culture of safety and adherence to company policies and best practices.
• Engage with customers and support resources to resolve issues and improve service levels.

Skills

Leadership experience

Verbal and written communication

Problem solving

Lean operating systems

Presentation skills

Microsoft Office

Team leadership

Education

Bachelor’s degree

2-4 years related experience

Tools

Salesforce

SAP

ServiceMax

Job description

LiftOne seeks a Service Supervisor to coordinate customer service activities across the shop and field, leading technicians and driving safety, quality and efficiency. The role emphasizes lean practices, performance monitoring, and dispatching work orders to meet customer needs.

A bachelor’s degree and 2–4 years of leadership experience in service or related industries are preferred. Strong communication and coaching skills are essential for success in this role.