Field Service Dispatch Coordinator

LiftOne; Wade Hampton (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

LiftOne in Wade Hampton, SC is seeking a Dispatcher to support branch operations and ensure high customer satisfaction. You will train and mentor new team members while coordinating service technician calendars and dispatches to customer sites.

Key responsibilities include monitoring WIP, confirming parts and training for technicians, maintaining communication with customers, and providing timely status updates. Strong CRM and scheduling software skills are essential to succeed.

Qualifications

• High school diploma or equivalent.
• Associate degree preferred.
• Experience in field service and dispatching.
• Strong customer service and communication skills.
• Proficient with CRM and scheduling software.

Responsibilities

• Create and manage technician calendars and assignments.
• Dispatch technicians to customer locations.
• Monitor WIP and dispatch status with service manager.
• Ensure technicians have training and parts for work.
• Maintain daily communication with technicians and customers.
• Provide timely status updates and excellent service.

Skills

Customer service

Communication

Time management

Multitasking

Conflict resolution

Education

High school diploma

Associate degree preferred

Tools

Salesforce

ServiceMax

CRM software

MS Office

Job description

LiftOne in Wade Hampton, SC is seeking a Dispatcher to support branch operations and ensure high customer satisfaction. You will train and mentor new team members while coordinating service technician calendars and dispatches to customer sites.

Key responsibilities include monitoring WIP, confirming parts and training for technicians, maintaining communication with customers, and providing timely status updates. Strong CRM and scheduling software skills are essential to succeed.