Field Service Dispatcher & Operations Coordinator

Destaco; Madison (IN); In loco; USD 52.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discretionary bonus

Descrizione del lavoro

Dover’s Vehicle Service Group (VSG) in Madison, IN is seeking a seasoned Field Service Dispatcher to coordinate and manage daily field technician activities, ensuring timely service delivery. You will act as the main liaison between customers and technicians, updating job details, ETA, and changes, while maintaining accurate records in the dispatch system.

The role requires five to seven years of related experience, excellent communication skills, and a strong ability to organize schedules and

Competenze

• Bachelor’s Degree is a plus.
• Five to seven years’ related experience.
• Excellent written and verbal communication skills.
• Strong organizational skills and ability to prioritize.
• Problem-solving abilities with quick decision-making.
• Technical aptitude with Windows-based programs and relevant software (CRM, CAD, Salesforce).
• Customer service orientation and ability to work under pressure.
• On-site role in Madison, Indiana.

Mansioni

• Schedule, dispatch, and track field service technicians.
• Communicate with customers and vendors; relay updates and delays.
• Serve as central contact between customers and technicians.
• Assign service requests based on location, skill, and workload.
• Enter details into dispatch system and create work orders.
• Maintain accurate records of calls, activities, and customer data.
• Resolve issues and accommodate last-minute requests.
• Handle administrative tasks and billing-related duties as needed.

Conoscenze

Communication skills

Organizational skills

Problem-solving

Technical aptitude

Customer service orientation

Work under pressure

CRM platforms

Dispatch software (CAD)

Salesforce

Mapping tools

Formazione

Bachelor's Degree

Strumenti

CRM platforms

Dispatch software (CAD)

Salesforce

Mapping tools

Descrizione del lavoro

Dover’s Vehicle Service Group (VSG) in Madison, IN is seeking a seasoned Field Service Dispatcher to coordinate and manage daily field technician activities, ensuring timely service delivery. You will act as the main liaison between customers and technicians, updating job details, ETA, and changes, while maintaining accurate records in the dispatch system.

The role requires five to seven years of related experience, excellent communication skills, and a strong ability to organize schedules and