Senior Field Service Dispatcher — Onsite Indiana

Dover Corporation; Madison (IN); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Dover Corporation’s Vehicle Service Group (VSG) in Madison, Indiana, is hiring a Field Service Dispatcher to coordinate daily field operations and ensure timely service delivery to customers. The role requires strong communication and organizational skills to manage schedules, technician routes, and service requests from inception to completion.

You will be the main point of contact for customers and technicians, maintaining accurate records, handling changes or delays, and collaborating with

Formación

• Bachelor’s degree preferred.
• 5–7 years of related field service/dispatch experience.
• Excellent written and verbal communication.
• Strong organizational and multitasking abilities.
• PC savvy with Windows-based programs and CRM/dispatch software.

Responsabilidades

• Schedule, dispatch, and track field service technicians.
• Serve as central point of contact for customers and technicians.
• Provide clear communication on job details, ETA, and updates.
• Maintain accurate service records, work orders, and schedules.
• Coordinate with other departments and vendors as needed.
• Assist with administrative tasks and reporting.

Conocimientos

Communication Skills

Organizational Skills

Problem solving

Technical Aptitude

Customer Service

Work Under Pressure

Educación

Bachelor’s degree preferred

Herramientas

CRM platforms

Dispatch software (CAD)

Salesforce

Mapping tools

Windows OS

Descripción del empleo

Dover Corporation’s Vehicle Service Group (VSG) in Madison, Indiana, is hiring a Field Service Dispatcher to coordinate daily field operations and ensure timely service delivery to customers. The role requires strong communication and organizational skills to manage schedules, technician routes, and service requests from inception to completion.

You will be the main point of contact for customers and technicians, maintaining accurate records, handling changes or delays, and collaborating with