Field Service Dispatcher – Onsite Scheduling Lead

Warn Auto; Madison (IN); On-site; USD 52,000 - 68,000; Full time

Job summary

WARN Automotive in Madison, Indiana is seeking a seasoned Field Service Dispatcher to coordinate field technicians and manage daily service operations. You will schedule, dispatch, and track technicians while ensuring timely service delivery and excellent customer communication.

The role emphasizes accuracy, customer focus, and cross-functional collaboration with leadership and HR to optimize workforce utilization. On-site presence in Madison is required.

Qualifications

• Bachelor's degree preferred for coordination and admin tasks.
• Five to seven years of related experience in dispatching or field service coordination.
• Strong communication and organizational skills are essential.

Responsibilities

• Schedule and dispatch field service technicians for service calls.
• Communicate with customers and technicians to provide updates.
• Enter service requests and create work orders in the dispatch system.
• Maintain accurate records of calls, schedules, and customer information.

Skills

Dispatching

CRM software

Communication

Problem solving

PC literacy

Time management

Customer service

Education

Bachelor's Degree

Tools

CAD

Salesforce

Windows OS

Maps software

Job description

WARN Automotive in Madison, Indiana is seeking a seasoned Field Service Dispatcher to coordinate field technicians and manage daily service operations. You will schedule, dispatch, and track technicians while ensuring timely service delivery and excellent customer communication.

The role emphasizes accuracy, customer focus, and cross-functional collaboration with leadership and HR to optimize workforce utilization. On-site presence in Madison is required.