Onsite Field Service Dispatcher - Customer Focus

Anthony, Inc.; Madison (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

Dover’s Vehicle Service Group (VSG) in Madison, Indiana is seeking a Field Service Dispatcher to coordinate and manage daily field activities. You will act as a central contact for technicians and customers, scheduling and tracking service requests to ensure timely deliveries.

Responsibilities include handling calls, creating work orders, and maintaining records. A Bachelor’s degree is a plus, with 5–7 years of related experience and strong communication skills.

Qualifications

• Bachelor’s Degree is a plus.
• 5–7 years of related experience.
• Excellent written and verbal communication skills are crucial.
• Strong organizational and multitasking abilities are essential.
• Technical aptitude with Windows-based programs and dispatch tools.
• Customer service orientation and ability to handle inquiries effectively.

Responsibilities

• Schedule, dispatch, and track field service technicians.
• Serve as main point of contact between customers and technicians.
• Enter service requests and create work orders.
• Maintain accurate records of calls, schedules, and customer info in the system.
• Address delays or issues and provide timely solutions.
• Provide professional customer service and support across teams.

Skills

Excellent communication

Organizational skills

Problem solving

Technical aptitude

Customer service orientation

Work under pressure

Communication with customers

Education

Bachelor’s degree (a plus)

Tools

CRM software

CAD dispatch software

Salesforce

Mapping tools

Job description

Dover’s Vehicle Service Group (VSG) in Madison, Indiana is seeking a Field Service Dispatcher to coordinate and manage daily field activities. You will act as a central contact for technicians and customers, scheduling and tracking service requests to ensure timely deliveries.

Responsibilities include handling calls, creating work orders, and maintaining records. A Bachelor’s degree is a plus, with 5–7 years of related experience and strong communication skills.