Field Service Dispatcher — On-Call & Benefits

Raymond West Group; Phoenix (AZ); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with match

FSA

Disability Insurance

Life Insurance

Paid Time Off

Holiday Pay

Job summary

Raymond West is seeking a dynamic Dispatcher to join our service team. The Dispatcher coordinates field service technicians to respond to customer breakdowns and scheduled maintenance, ensuring prompt, accurate dispatch and clear communication with customers.

The role requires two years dispatch experience, a high school diploma, and strong organizational and computer skills. This is a full-time position in Phoenix, with an hourly pay range of $21.00-$23.00 and benefits including medical, dental

Qualifications

• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.
• Proficient in Microsoft Office Suite and similar software.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departments.
• Must be willing to work off-hours as specific needs dictate, this may include mandatory Saturdays due to business needs.

Responsibilities

• Opens new service calls and breakdown work orders.
• Dispatches technicians to customers utilizing GPS and related services to accomplish efficient dispatch.
• Keeps customers informed of current service call status in accordance with procedures.
• Prioritize urgent, emergency and after hours calls and follow through to resolution.
• Prioritize and follow up on all National Account and iTrack customers, maintain and update systems as it relates to service calls and statuses and adhere to and maintain all IVR procedures and reporting.
• Receive reports of accidents involving Raymond equipment and vehicles and promptly communicate information to appropriate personnel for action.
• Maintain list for customer’s trucks that will not be repaired within a 24-hour timeframe and keep customer informed of repair progression
• Closely review customer specific and/or any special billing notes prior to opening work orders to ensure accurate and correct billing

Skills

Communication

Organization

MS Office

Reading documents

Interdepartmental collaboration

Off-hours availability

Education

High School Diploma

Dispatch experience

Tools

GPS

Job description

Raymond West is seeking a dynamic Dispatcher to join our service team. The Dispatcher coordinates field service technicians to respond to customer breakdowns and scheduled maintenance, ensuring prompt, accurate dispatch and clear communication with customers.

The role requires two years dispatch experience, a high school diploma, and strong organizational and computer skills. This is a full-time position in Phoenix, with an hourly pay range of $21.00-$23.00 and benefits including medical, dental