Service Administrative Assistant

VSE; Fort Myers (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan (ESOP)

Paid Training

Corporate Chaplains Program

Health insurance

Dental and Vision plan

401K Retirement Plan

Paid Holidays & Vacation

Job summary

Vermeer Southeast is seeking a Service Administrative Assistant in Fort Myers, FL to support Service Operations with work orders, parts requisitions, claims filing, and general office tasks. The role requires attention to detail, strong communication, and multi-tasking.

You will monitor digital systems, finalize work orders, file warranty claims, maintain records, and assist the Service Manager with data analysis and spreadsheets. On-site position with comprehensive benefits.

Qualifications

• 1-3 years of experience in administrative support, customer service or warranty/claims operations.
• Demonstrated integrity and commitment to customer satisfaction.
• Ability to balance customer needs with company policies.

Responsibilities

• Monitor daily digital communication for completed work orders and warranty claim documentation.
• Finalize and close work orders after verification of tasks and documentation.
• Submit and track warranty claims and RMAs with complete documentation.
• Organize and maintain physical records for work orders and claims.
• Prioritize and respond to daily emails for team and external contacts.
• Assist the Service Manager with spreadsheets and data analysis as required.

Skills

Organizational skills

Analytical skills

Problem solving

Decision making

Oral communication

Written communication

Interpersonal skills

Initiative

Flexibility

Attention to detail

Tools

Excel

Outlook

Job description

Vermeer Southeast Sales & Service, Inc,founded in 1967 is a heavy equipment sales and services dealer with locations in Florida, Georgia, and Alabama. Vermeer Southeast is a 100% employee owned company.

About the role

Vermeer Southeast is currently seeking a Service Administrative Assistant in Fort Myers, FL to support various administrative duties within our Service Operations, including but not limited to managing work orders, processing parts requisitions, filing claims, and overseeing general office tasks. This role will help ensure the seamless and efficient running of daily operations for the team. This position demands a keen attention to detail, strong communication skills, and the ability to juggle multiple tasks at once.

What you'll do

• Monitor our digital communication system (Modern) daily for completed work orders by technicians, ensuring all relevant documentation is present for warranty claim filing.
• Finalize and close work orders after confirming all tasks are completed and necessary documentation is submitted.
• Submit, track, and follow up on warranty claims for corrections or RMA, ensuring all documentation is complete and accurate.
• Organize and maintain physical records related to work orders, claims, and other administrative tasks.
• Monitor, prioritize, and respond to daily emails to ensure smooth communication within the team and with external contacts.
• Assist the Service Manager with tasks such as generating spreadsheets and conducting data analysis as required.

Qualifications

• 1-3 years of experience in administrative assistant, customer service and/or warranty operations.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Must understand company objectives and possess the ability to make decisions and undertake actions which balance customer needs with company policies.
• Excellent organizational, analytical, problem solving, and decision-making skills.
• Excellent oral, written, and interpersonal skills
• Takes initiative, is flexible, and has strong attention to detail.
• Ability to solve problems and deal with a variety of variables in situations where only limited information exists.
• Proficiency in office software (Excel, Outlook, etc.).
• Attention to detail and ability to follow instructions accurately.

Benefits offered

• Employee Stock Ownership Plan (ESOP) - Certified Employee-Owned
• Paid Training
• Corporate Chaplains Program
• Health insurance
• Dental and Vision plan
• Flexible Spending Accounts (FSA)
• 401K Retirement Plan
• Paid Holidays & Vacation
• Others

We are a Drug Free Workplace and an Equal Opportunity Employer